Hear an AI get a plumber out the same day in Auckland

What happened

Emma Walsh’s hot water cylinder had gone cold and was dripping. JooVoice rang a plumber, said it was an AI assistant ringing for Emma and that the call was recorded, and asked for someone that night or the next day.

Dave’s first standard slot was next Monday. JooVoice said it was urgent, with two kids in the house and no hot water, and asked about cancellations.

Dave had just had a cancellation and could come between 2 and 4 that afternoon. He said to switch the cylinder off at the switchboard in the meantime. JooVoice asked the call-out fee, $120 including GST for the first half hour, with anything more quoted first, and read it back.

The outcome

Visit

Today, 2 to 4 pm

Call-out

$120 with GST, the first half hour

Anything more

Quoted before they touch it

Heads-up

A text when they’re on the way

Moments to listen for

1. Says it’s an AI ▶ 0:29 I’m an AI assistant ringing for Emma Walsh
2. Hears “next Monday” ▶ 0:44 next Monday morning, the 26th
3. Says why it can’t wait ▶ 0:51 two kids in the house and no hot water
4. Gets today ▶ 1:05 just had a cancellation this afternoon
5. Checks the call-out fee ▶ 1:28 the standard call-out fee’s $120 including GST
6. Reads it back ▶ 1:50 today between two and four

The whole call

Tap a line to hear it.

1. Plumber 0:00 Harbour City Plumbing, Dave speaking.
2. JooVoice 0:03 Oh, hi there. Ah, Dave, great. I’m after a plumber for a hot water cylinder in Mount Eden. It’s gone cold, and there’s a bit of a drip.
3. JooVoice 0:12 Any chance of someone tonight, or tomorrow at the latest?
4. Plumber 0:17 Mm-hm.
5. Plumber 0:18 Righto. So you’ve got no hot water, eh? And there’s a drip coming from the cylinder.
6. Plumber 0:24 Hey, um, can I just get your name and address first, please, so I can get you on the board?
7. JooVoice 0:29 Yep, so that’s 18 Marlborough Street, Mount Eden. Oh, and I’m an AI assistant ringing for Emma Walsh. The call’s recorded, so she’s got the details straight.
8. Plumber 0:41 Righto, Emma, let me see what I’ve got for you.
9. Plumber 0:44 Yeah, so the first standard slot I’ve got is next Monday morning, the 26th.
10. Plumber 0:49 How does that sound?
11. JooVoice 0:51 Ooh, now, it’s a bit urgent with two kids in the house and no hot water. Is there any chance of a cancellation list for tomorrow?
12. Plumber 1:01 Yeah, righto. No hot water with kids in the house isn’t great, is it?
13. Plumber 1:05 Tell you what, I’ve actually just had a cancellation this afternoon in Sandringham. I could probably swing around there around two to four-ish today, if that works for you. In the meantime, though, just switch that cylinder off at the switchboard, eh, just in case the element’s gone.
14. JooVoice 1:20 Yep, got it, turn the power off. Today between two and four is brilliant. What’s the call-out fee for that?
15. Plumber 1:28 Righto. Well, the standard call-out fee’s $120 including GST. That covers the first half hour and the diagnosis. Anything further, we’ll give you a quote and you can agree before we touch anything.
16. Plumber 1:41 So that’s 18 Marlborough Street, Mount Eden, today between two and four, and we’ll text when we’re on the way.
17. Plumber 1:48 Sound like a plan?
18. JooVoice 1:50 Lovely, thanks. So that’s today between two and four, call-out’s 120, 18 Marlborough Street, Mount Eden. Lovely, thanks heaps.
19. Plumber 2:02 No worries at all, Emma. See you then.

More calls like this

• United States 2:29

  Get a doctor’s appointment sooner

  “Not until March” becomes October, shoulder checked at the same visit.

  −10

  +10

  Full story→ Share

• United States 3:18

  Book a new-patient dentist visit

  Checks her insurance is taken, takes the earliest slot, joins the cancellation list.

  −10

  +10

  Full story→ Share

• United States 2:19

  Get a sick dog seen today

  The vet says it’s full. The dog is seen today.

  −10

  +10

  Full story→ Share

• United States 1:56

  Book a physio follow-up

  Both sides are nearly full. It finds the one slot that fits.

  −10

  +10

  Full story→ Share

All appointments & repairs calls → Calls in New Zealand → Every call →