What’s new at JooVoice

Our AI provider sometimes dropped its connection in the middle of a call. When that happened, your call ended with it, which hurt most on long holds when you’d already waited a while.

Now, if that connection drops, we reconnect within seconds and the call carries on. The phone line stays open, and the AI picks the conversation back up where it was. If it isn’t sure what it just missed, it politely asks the other person to repeat the last bit. Long holds should no longer drop.

Our analytics showed that many calls didn’t make it. Sometimes our system failed, and sometimes the call ended in a hang-up or voicemail. We wanted you to be able to dial again in those cases without planning a new call or paying more credits. So we’ve redesigned many of them to allow retries.

When a call to a business doesn’t get what you asked for, the call page now explains what happened and offers a way forward, all on the same request. You don’t need to explain anything again.

When you can try again

How it works

• No new call charge for the tries. Each request to a business includes up to 4 tries (the first call counts as one), and they share the call time included in your request.
• See your included call time at a glance. The call page now shows how much call time your request includes, shared across its tries, separately from any extra time you allowed.
• Pick a time. Choose when the next try happens. We show the time on their clock and yours.
• We call within sensible hours. We call businesses between 9am and 8pm their time, and within their published opening hours when we know them. If time is running out today, the card tells you how long you have left.
• Changed your mind? Tap I don’t need this anymore to stop the tries.

Our first welcome calls leaned a little too far into playful performances. One of our hosts even spoke backwards, he did. Fun it was, but confusing too: some people thought that’s how JooVoice would sound on their own calls. The new welcome calls are simpler, more natural, and in your language. Know it, you must: on your own calls, JooVoice simply speaks for you, clearly and politely.

We suggest a language and country based on your verified phone number, so you can hear JooVoice the way it sounds where you live, or in a language you prefer. You can change it before we call, and your choice applies only to the welcome call.

You can choose from 16

• American English
• Australian English
• British English
• Canadian English
• Malaysian English
• New Zealand English
• Singaporean English
• Hong Kong Cantonese 香港粵語
• Canadian French Français canadien
• French · France Français
• German Deutsch
• Hungarian Magyar
• Japanese 日本語
• Malaysian Malay Bahasa Melayu
• Taiwan Mandarin 台灣華語
• Portuguese · Portugal Português

Missed your welcome call? When you try again, you can pick a different language.

Refreshed voices. We’ve also refreshed the voices on some welcome calls in British, American, Canadian, Singaporean and Malaysian English, French, Cantonese and Japanese.

Some requests don’t name an exact hour, like “check if they have a room for check-in today”. Before, a request like that could get all the way to your final go-ahead and then be refused, even after you’d paid to prepare it. Now it goes ahead. We still respect any deadline you gave us, the business’s opening hours and our calling hours.

You can now sign up with a Mexican (+52) or Brazilian (+55) phone number.

Say you type “book a table tonight at 7pm” at 8pm. Before, the request quietly closed as “passed”. Now you get an answer straight away on Home, for example “7pm tonight has already passed — did you mean tomorrow at 7pm?” Your words stay in the box, so you can fix the time and send again. Nothing is charged.

When a call is prepared and waiting for your go-ahead, it now waits until the time your request actually needs (up to a day). Before, it could lapse after an hour. So a call prepared tonight for “9am tomorrow, before my 10:30 appointment” is still ready in the morning.

If you use JooVoice through your own AI agent, your agent can now approve a call for a specific time, up to 7 days ahead.

• Toll-free numbers, like a 1-800 number, are now called directly as a business, even if we can’t find them in a listing.
• Numbers typed without a country code are now matched to the right business more often.
• We check a business number you type into your request before anything is charged. If we can’t confirm it, we tell you first so you can decide how to go ahead.

To find and fix what goes wrong on calls (for example, phone menus that trip us up), we now run an automated quality analysis on calls. It’s done by machines only, and no one on our team reads your calls for it. Identifying details are removed before anything is kept, and we keep only patterns and counts, never transcripts or recordings. It isn’t used to train models. Private calls and calls from before the update are never included.

Human review of samples and use for improvement still happen only if you’ve turned on Help improve JooVoice. Your existing choice hasn’t changed.

Read the privacy policy

• A business call cut off near the end of the day no longer shows “tries left” with no way to use them. The page now says when you can try next and why.
• A request whose time had passed no longer shows a confusing “Your previous request is unavailable” message.
• Scheduled-call emails now show the time zone next to the time.

Also fixed, and described above: calls dropping when our AI provider disconnects, “sometime today” requests refused at the go-ahead, prepared calls lapsing after an hour and business numbers not being recognised.

Plus many stability and reliability improvements behind the scenes, so JooVoice stays quick and dependable as more of you use it.