Hear an AI get through a Birmingham garage menu and move a car service

What happened

JooVoice calls Bracken Motor Works, presses 3 for changes to an existing booking and holds for the service desk. It tells Gemma it wants to move a booking that’s in for Tuesday 3 November.

It says it’s an AI assistant calling for Alex Reed and that the call is recorded, then spells the booking reference. Gemma finds the full service on Tuesday at nine and offers Thursday morning.

JooVoice says it has to be after one and asks about Friday. Gemma has Friday at two. JooVoice checks there’s no extra charge, and Gemma confirms: Friday 6 November at 2 pm, no change fee, Tuesday’s slot released.

The outcome

New slot

Friday 6 November, 2 pm

Work

Full service, as booked

Fee

No change fee

Old slot

Tuesday released

Moments to listen for

1. Presses 3 ▶ 0:14 [pressed 3]
2. Says it’s an AI ▶ 0:54 I'm an AI assistant calling for Alex
3. Thursday morning is offered ▶ 1:27 The first slot I've got is Thursday at half ten.
4. Needs after one ▶ 1:37 it has to be after one
5. Moved, no fee ▶ 1:54 moved to Friday the 6th of November at 2pm, no change fee

The whole call

Tap a line to hear it.

1. Automated menu (test line) 0:00 Thank you for calling Bracken Motor Works. Please listen carefully as our options have changed.
2. Automated menu (test line) 0:06 For new service bookings, press two.
3. Automated menu (test line) 0:09 For changes to an existing booking, press three.
4. JooVoice 0:14 [pressed 3]
5. Automated menu (test line) 0:15 Thank you. Please hold while we connect you to the service desk.
6. Garage 0:35 Thanks for holding, Bracken Motor Works service desk, Gemma speaking.
7. JooVoice 0:41 I'm just ringing to move a booking, if that's alright. It's in for Tuesday the third of November.
8. Garage 0:48 No worries, can I 'ave your name and the booking reference, please?
9. JooVoice 0:54 It's under Alex Reed — I'm an AI assistant calling for Alex, and the call's recorded so Alex has the details straight. That alright with you?
10. Garage 1:03 Yeah, that's fine. And the booking reference?
11. JooVoice 1:07 I'm a bit steady getting my words out sometimes, but I'm right with you— it's B for Bravo, R, T, Four, Two.
12. Garage 1:16 mm-hm
13. JooVoice 1:18 L for Lima, N for November. One. Nine. Zed for Zulu, X for X-ray, R for Romeo.
14. Garage 1:27 Bear with me, got it, BRT 42, the full service on Tuesday at nine. The first slot I've got is Thursday at half ten.
15. JooVoice 1:37 Ooh, now, Thursday morning's no good, unfortunately, it has to be after one. Have you got something on Friday maybe, after one?
16. Garage 1:46 The only other one is Friday at two o'clock.
17. JooVoice 1:49 That'd work. And there's no extra charge for moving it?
18. Garage 1:54 Lovely, that's BRT 42 moved to Friday the 6th of November at 2pm, no change fee, and Tuesday's slot is released.

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