Hear an AI arrange an insurance body repair on a Volvo with a Brooklyn body shop

What happened

Diana Whitcomb's white 2023 Volvo XC90 needed body work, paid by the other driver's insurer, Hudson Mutual, with liability accepted. JooVoice called a body shop in Brooklyn and said it was an AI assistant calling for the owner, with the call recorded.

Ralph wanted the claim details before giving any numbers. JooVoice gave the insurer and claim number. Ralph had the photos: $3,140 with factory parts, and any hidden damage goes to the insurer as a supplement, not to Diana.

The adjuster only comes Tuesdays and Thursdays, so the earliest drop-off was Thursday, October 15th at 8, with the car ready Wednesday the 21st after 3. The insurer covers $40 a day for a rental. JooVoice chose a small SUV, $15 a day more for Diana, and read the plan back.

The outcome

Estimate

$3,140 with factory parts, paid by the insurer

Drop-off

Thursday 15 October, 8am

Ready

Wednesday 21 October after 3pm

Rental

Small SUV, Diana pays $15 a day over the $40 covered

Hidden damage

Billed to the insurer, not Diana

Moments to listen for

1. Says it's an AI ▶ 0:18 I'm an AI assistant calling for the owner, Diana Whitcomb
2. The estimate ▶ 0:42 The estimate with factory parts is $3,140.
3. Settles the plan ▶ 1:36 Diana will cover the $15 difference per day for a small SUV.

The whole call

Tap a line to hear it.

1. Body shop 0:00 Gerritsen Collision, this is Ralph.
2. JooVoice 0:03 Hello there, I'd like to arrange a body repair on a Volvo, please. It's an insurance job.
3. Body shop 0:09 Listen, before I give you any numbers over the phone, I need your name, the claim number, and whose insurance it is. It's just how I do business.
4. JooVoice 0:18 A white 2023 Volvo XC90. I'm an AI assistant calling for the owner, Diana Whitcomb, and the call's recorded, so she has every detail exactly as you give it. If that's not alright, just say. It's the other driver's insurance, Hudson Mutual. Liability's accepted. The claim number is HM2291-0457. And who am I speaking with?
5. Body shop 0:42 This is Ralph. Alright, I got the photos here. The estimate with factory parts is $3,140. You know, if we find hidden damage behind the bumper once we take it apart, we send the insurer a supplement. You don't pay extra. Now, Hudson Mutual's got to look at the car first. Their adjuster comes only Tuesdays and Thursdays. Next Tuesday's already full, so the earliest slot is Thursday, October 15th at 8 sharp. Parts take three business days. Labor takes two more, so the car will be ready Wednesday, October 21st after 3. You need a rental? Empire's next door. They bill Hudson Mutual directly. They approve $40 a day, which covers a compact. A small SUV is $55 a day, so you pay $15 a day difference. A full-size SUV like this Volvo is $78 a day, so you pay $38 a day difference from when you drop it off until it's done. Now, you want to go ahead with this?
6. JooVoice 1:36 Thank you, Ralph. Thursday, October 15th at 8am for the estimate drop-off. Ready by Wednesday, October 21st after 3pm. Diana will cover the $15 difference per day for a small SUV. You have the photos, OEM factory parts are confirmed, and the claim number is HM2291-0457. That's all settled, and you've been a great help. Goodbye.
7. Body shop 2:00 You got it. We'll take good care of you. Bye.

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