Hear an AI get a card's full $95 annual fee credited back, in a Boston accent

What happened

Mike Sullivan's rewards card had just charged its $95 annual fee, and he doesn't use the perks any more. JooVoice called the bank, gave the card's last four digits, said it was an AI assistant calling for him with the call recorded, and confirmed the billing zip code when asked.

It made the case: nine years with the card, paid in full every month. Patrice offered a $50 statement credit. JooVoice thanked her and asked for the whole $95.

She came back with a one-time $95 retention credit, posting within two billing cycles. JooVoice checked the amount and timing, asked for a confirmation number and read CB-R-558120 back.

The outcome

Credit

$95 statement credit, the full fee

Turned down

$50 partial credit

Posts

Within two billing cycles

Confirmation

CB-R-558120, read back

Moments to listen for

1. Says it's an AI ▶ 0:23 I'm an AI assistant calling for him, and the call's recorded
2. Half offered ▶ 1:08 I can offer a $50 statement credit today.
3. Holds out for the full fee ▶ 1:16 Mike's really just after the full 95. Any way to get the whole thing?
4. The full $95 ▶ 1:24 I'm able to offer a $95 retention credit.
5. Reads it back ▶ 2:10 Confirmation CB-R-558120, right?

The whole call

Tap a line to hear it.

1. Bank 0:00 Commonwealth Bank, this is Patrice. How can I help you today?
2. JooVoice 0:04 Hey there, how are you doing? Beauty. I'm calling about the annual fee that just posted on a Commonwealth Rewards Visa, looking to get it taken off.
3. Bank 0:13 I understand. Before we begin, can you just give me the last four digits of your card number? I'll also need the billing zip code or your date of birth.
4. JooVoice 0:23 Sure, for Mike Sullivan's card, the last four is 4417. I'm an AI assistant calling for him, and the call's recorded, so Mike's got an exact record of what we work out. Is that alright with you?
5. Bank 0:36 Sure. I understand about the recording. Now, before we move further, could you confirm the billing zip code or the date of birth for Mr. Sullivan?
6. JooVoice 0:46 Yeah, sure thing. Billing zip code is 02127. Beauty, okay, so here's the job: the $95 annual fee, full amount back as a statement credit. Mike's had the card nine years, pays it off in full every month, and he just doesn't use the perks anymore. Any chance you can take care of that?
7. Bank 1:08 Thank you. I've verified the account. To help with that $95 fee, I can offer a $50 statement credit today.
8. JooVoice 1:16 I hear you, Patrice, and I appreciate you looking, but Mike's really just after the full 95. Any way to get the whole thing?
9. Bank 1:24 Let me see what else I have for you. Pulling up the account again. Okay. I'm able to offer a $95 retention credit. That's the most I'm able to do, and it will post within two billing cycles. This is a one-time courtesy, and the annual fee will bill again next year. Does that sound good to you?
10. JooVoice 1:43 Beauty. So that's the full 95 coming back, right, and it shows up in about two billing cycles? And can I grab a confirmation number for that?
11. Bank 1:53 That's correct. A $95 statement credit to the card ending 4417, posting within two billing cycles. Your confirmation number is CB-R-558120. Is there anything else I can assist you with today?
12. JooVoice 2:10 Perfect. Let me check that over for you. Confirmation CB-R-558120, right? Is that right?
13. Bank 2:20 That's correct. Confirmation number CB-R-558120. Thank you for being a Commonwealth cardholder. Goodbye.
14. JooVoice 2:32 Perfect. Seriously, appreciate it. You're all set. Have a good one.

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