Hear an AI get a duplicate $29 charge refunded to the card, Boston

What happened

Sam Morgan's subscription to an online learning service went through twice for the same $29. JooVoice called the company's billing line, gave the account number and said it was an AI assistant calling for Sam, with the call recorded.

Maureen found both charges and confirmed the second one was a duplicate. JooVoice asked for that one to go back to the card it came off, not as a credit, and for the subscription to carry on unchanged.

She approved the $29 refund to the original payment method, three to five business days to settle, with the plan left active, and gave reference RF-290.

The outcome

Refund

$29 back to the original card

Timing

3 to 5 business days to settle

Subscription

Stays active, nothing changed

Reference

RF-290

Moments to listen for

1. Says it's an AI ▶ 0:20 I'm an AI assistant calling for Sam, and the call's recorded
2. Asks for money back, not a credit ▶ 0:42 So we're just looking to get the extra one refunded back to the card it came off, not a credit.
3. Refund approved ▶ 1:16 So the $29 refund for LL-OCT-82 is approved to the original payment method, reference RF-290

The whole call

Tap a line to hear it.

1. Billing 0:00 Lantern Learning Billing, this is Maureen.
2. JooVoice 0:03 Hi there, how you doing? How you doing? Great. I'm calling about a double charge on an account. Same 29 bucks, went through twice.
3. Billing 0:13 I understand. Before we can look into that, can you give me the name on the account and the account number?
4. JooVoice 0:20 Sure. Account's LL207, under Sam Morgan. I'm an AI assistant calling for Sam, and the call's recorded, so Sam's got an exact record of what we sort out. That alright with you?
5. Billing 0:31 Okay, let me have a look here. Yeah, I see two charges on October 30th, 81 and 82. 82 is a duplicate of 81.
6. JooVoice 0:42 So we're just looking to get the extra one refunded back to the card it came off, not a credit. And keep the subscription going, no changes there.
7. Billing 0:48 Yes, I can reverse the duplicate back to the same card. We process it on our end today and it's usually about three to five business days to settle, pending bank processing. Your plan stays active, nothing changes there. All set with getting that reversed? I'll have a reference number for you in just a moment.
8. JooVoice 1:08 Okay, perfect. So the extra 29 goes back on the card, subscription stays as is. Anything else you need from me?
9. Billing 1:16 So the $29 refund for LL-OCT-82 is approved to the original payment method, reference RF-290, three to five business days, settlement pending, and the subscription remains active. Goodbye.
10. JooVoice 1:31 Okay, I think we're all set. Appreciate it. Have a good one.

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