Hear an AI book an annual boiler service in Bristol

What happened

Sam Morgan needed the annual boiler service booked, ideally on the morning of Tuesday 3 November. JooVoice rang the heating company, said it was an AI assistant calling for Sam and that the call was recorded, and gave the customer number.

Becky had an arrival window from 9 to 11 that Tuesday, and the service was £85 including VAT, with parts and repairs extra. JooVoice asked for the engineer to quote first if anything needs fixing.

When Becky asked whether to authorise repairs on the day anyway, JooVoice said no: service only. She put that on the job and gave the reference HH-903.

The outcome

Service

Tuesday 3 November, 9 to 11

Price

£85 including VAT

Repairs

Quoted and approved first

Reference

HH-903

Moments to listen for

1. Says it’s an AI ▶ 0:18 I'm an AI assistant calling for Sam
2. Hears the price ▶ 0:52 that routine service will be eighty five pounds, including VAT
3. Asks for a quote first ▶ 1:04 can he give Sam a quote first?
4. Keeps it to the service ▶ 1:18 Today's just the service.

The whole call

Tap a line to hear it.

1. Heating company 0:00 Harbour Home Heating, Becky speaking
2. JooVoice 0:04 I'm ringing to book in an annual boiler service — have you got anything Tuesday the third of November, in the morning?
3. Heating company 0:08 Alright, I can help with that. Can I just grab your name and your customer
4. Heating company 0:12 Alright, I can help with that. Can I just grab your name and your customer number please?
5. JooVoice 0:18 It's for Sam Morgan — I'm an AI assistant calling for Sam, and the call's recorded so Sam's got a note of what's booked. That okay? The customer number's H. H. three. one. eight.
6. Heating company 0:30 Lovely, thank you. Let me have a look in the diary. Yeah, we've got an arrival between 9 and 11am on Tuesday, November the 3rd. Would that work?
7. JooVoice 0:41 Great, that'd be perfect. And just so you know, I'm an AI assistant, booking it for Sam Morgan, and the call's recorded so Sam's got a proper note of what's booked. That alright?
8. Heating company 0:46 mm-hm
9. Heating company 0:52 No problem. So, that routine service will be eighty five pounds, including VAT. Any parts or repairs are separate and not included in that price, though. Is that okay?
10. JooVoice 1:04 Lovely. And if the engineer finds anything needs fixing, can he give Sam a quote first? Sam wants to okay any repairs before they're done.
11. Heating company 1:09 Yeah, that's
12. Heating company 1:12 Yeah, that's no problem. And shall we authorise any repairs while they're there?
13. JooVoice 1:18 Ah, no — like I said, Sam would want a quote first for anything like that. Today's just the service.
14. Heating company 1:24 No problem, I'll put that on the job: service only, anything else to be quoted and approved first. Okay then, that's booked in for Tuesday, November the 3rd, arrival between 9 and 11am, routine service at eighty five pounds including VAT, parts and repairs extra and only with a quote and your approval, and the reference is HH-903. Is that all alright?
15. JooVoice 1:47 So that's a boiler service. Tuesday the third of November. Morning. Eighteen Orchard Close. Under Sam Morgan. Is that right? Great, cheers for that.
16. Heating company 1:57 Lovely, thank you. Goodbye.

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