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All calls › Appointments & repairs Hear an AI book a new-patient dentist visit and check the insurance United States 3:18
Book a new-patient dentist visit Checks her insurance is taken, takes the earliest slot, joins the cancellation list.
Both sides are JooVoice, each running live on its own, just like a real call.
What happened Jennifer Albright needed a new-patient cleaning. Before anything else, JooVoice asked whether the practice was in network with her dental insurance. It was. JooVoice said it was an AI assistant calling for her and that the call was recorded.
Marcus asked for her details and JooVoice gave them all in one go, with the times that worked: weekday mornings before ten, or Tuesday or Thursday after one, with any dentist. The first opening was Tuesday, November 17 at 8 in the morning.
Since that was a few weeks out, JooVoice asked for the weekday-morning cancellation list, and Marcus explained he texts first when a slot opens. JooVoice read everything back, including what to bring, the forms due 24 hours ahead and the $25 missed-appointment fee.
The outcome
Insurance In network
Cleaning Tuesday, November 17, 8 am
Cancellation list Weekday mornings, by text
Forms By email, due 24 hours before
Missed visit $25 without 24 hours’ notice Moments to listen for Checks the insurance first ▶ 0:04 are you guys in-network with Delta Dental PPO? Says it’s an AI ▶ 0:18 I'm an AI assistant calling for Jennifer Albright Gets the earliest slot ▶ 1:27 Tuesday, November 17th at 8:00 in the morning Asks for the cancellation list ▶ 1:39 could you put her on your cancellation list for weekday mornings? Reads it back ▶ 2:35 Did I get that right? The whole call Tap a line to hear it.
Dental office 0:00 Brookside Family Dental, this is Marcus. JooVoice 0:04 Marcus, I'm hoping to get a new patient cleaning set up, but first, are you guys in-network with Delta Dental PPO? Dental office 0:08 Hey, you bet. I can definitely help with that. Uh, do Dental office 0:11 Hey, you bet. Yeah, we're in network with Delta Dental PPO and Cigna Dental PPO. Did you have a preference for which one you'd like to use? JooVoice 0:15 Oh, great, that's the one. And just so you JooVoice 0:18 Mm-hm. And just so you know, I'm an AI assistant calling for Jennifer Albright, and this call's recorded so she gets the details exactly right — that okay? Dental office 0:28 Oh, yeah, that's no problem. So, Jennifer wants to get a new patient cleaning set up. To start, I'll need her full name, date of birth, a phone number, the insurance carrier and member ID, and an email for the forms. Does that work for you? JooVoice 0:44 Oh, heads up, sometimes I take an extra beat to answer, but I'm right here with you. And you bet, I've got all of that. So, her name is Jennifer Albright — A. L. B. R. I. G. H. T. Her date of birth is March third, nineteen eighty-six. Her phone number is nine one three, five five five, zero one eight six. The insurance carrier is Delta Dental PPO. And the member ID is D. D. K, four. four. seven. one. nine. zero. two. three — that's under her husband's employer. And her email is jen dot albright at example dot com. Okay, so for the appointment time, the earliest you've got, any dentist's fine — mornings before ten, any weekday, or Tuesday or Thursday after one. What's the earliest you see? Dental office 1:27 Perfect, I'm typing that in now. Okay, let's see... the first opening that fits those times is Tuesday, November 17th at 8:00 in the morning. Would that work for Jennifer? JooVoice 1:39 Okay, yeah, that works. And since that's a few weeks out, could you put her on your cancellation list for weekday mornings? How do you usually let people know? Dental office 1:49 You got it, I'll get her on the list for weekday mornings. When a ninety-minute slot opens up, I'll text her cell phone first and hold it for an hour before calling. And people on the list keep whatever appointment they already booked until they choose to take an earlier opening. For the forms, I'm emailing a link now — health history, insurance, and consent — and those just need to be completed at least twenty-four hours before the visit. Also, remember to bring a photo ID, the insurance card, a list of current medications, and the name of their previous dentist so we can request old X-rays, and try to arrive about fifteen minutes early. And just so you know, a missed appointment without twenty-four hours' notice has a twenty-five dollar fee. So, we've got her set up for Tuesday, November 17th at 8:00 in the morning, with Dr. Okafor, and she's on the list for morning cancellations. forms are coming by email, and we'll see her then! JooVoice 2:35 So that's Jennifer Albright, Tuesday, November seventeenth, at eight a m with Dr Okafor. She's on the weekday morning cancellation list, and you'll text her cell. She'll bring her photo ID, insurance card, list of current medications, and the name of her previous dentist, and arrive about fifteen minutes early. The forms are emailed and need to be done twenty four hours before. And there's a twenty five dollar fee if she misses without twenty four hours' notice. Did I get that right? Dental office 3:01 Perfect! I couldn't have said it better myself. We'll see Jennifer then, unless she grabs an earlier spot off the list. Have a great day! JooVoice 3:08 Thanks so much for finding that slot, you've been super helpful, Marcus. Dental office 3:12 You bet, happy to help. We'll see Jennifer then. Have a good one! Your agent can make calls like this. Get started → · Setup guides
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