Hear an AI book a step-free table for six in Edinburgh for a mum's 70th

What happened

Fiona Murray wanted a table for six on Saturday the 17th of October, for her mum's 70th. JooVoice called a restaurant in Edinburgh, took the 8 o'clock offered, and said it was an AI assistant calling for Fiona, with the call recorded. Then it gave the one thing that mattered: her mum is in a wheelchair, so it had to be step-free in, with a table she could reach without anyone shifting chairs.

Callum said the main room is up four steps, but the garden room on the ground floor is step-free, through a side door on Blackfriars Street with a portable ramp, and an accessible toilet beside it. For six, though, that room only had the 6 o'clock sitting, with a two-hour limit.

JooVoice took 6 o'clock, gave Fiona's number for the deposit link and asked for a candle in her mum's dessert. Callum read it back: a £60 deposit, refundable up to 48 hours before, taken off the bill.

The outcome

Booked

Table for six, Saturday 17 October, 6pm to 8pm

Access

Step-free garden room, ramp at the side door, accessible toilet

Deposit

£60 by text link, off the bill, refundable up to 48 hours before

Extra

A candle in the dessert for the 70th

Moments to listen for

1. The one thing that matters ▶ 0:21 her mum's in a wheelchair, so it'd need to be step-free in and a table she can get to without anyone shifting chairs.
2. Step-free room ▶ 0:41 our garden room on the ground floor is fully step free.
3. Takes the earlier sitting ▶ 1:12 Six o'clock, perfect. And two hours is absolutely fine.
4. Read back ▶ 1:37 a step free table for six in the garden room reached through Blackfriars Street running for two hours until eight.

The whole call

Tap a line to hear it.

1. Restaurant 0:00 The Wynd Kitchen, Callum speaking.
2. JooVoice 0:02 Oh, hiya! Is that The Wynd Kitchen? I'm just looking for a table for six on Saturday the 17th of October, if you've got one.
3. Restaurant 0:11 A table for six on Saturday the 17th? Grand! Would you prefer eight o'clock or would six work better for you? I've got tables at both times.
4. JooVoice 0:21 Eight o'clock, perfect. I'm an AI assistant calling for Fiona Murray, and the call's recorded so she has an exact note of what we book. If you'd rather not be recorded, that's no bother. And the one thing that matters, her mum's in a wheelchair, so it'd need to be step-free in and a table she can get to without anyone shifting chairs. Can you do that?
5. Restaurant 0:41 Ah right, grand that you mention that. The main room's up four steps but our garden room on the ground floor is fully step free. You get into that through our side door on Blackfriars Street and we've got a portable ramp we put out. There's an accessible toilet right beside it as well so Fiona's mum will be perfectly comfortable. The thing is with the garden room for a table of six I've only got space for the six o'clock sitting. There's a private party taking over the whole room from half eight so that room has a two hour limit. How would that work for Fiona or would six o'clock be too early?
6. JooVoice 1:12 Six o'clock, perfect. And two hours is absolutely fine. Thanks for sorting the step-free table, that'll mean a lot. So it's under Fiona Murray, the phone number 07700 900761, and if you send a link for the deposit, Fiona will sort it. One last thing, it's her mum's 70th, could you just pop a candle in her dessert?
7. Restaurant 1:37 Good, that's no bother at all. A candle and a dessert for the 70th are noted against the booking and that deposit is £60 since there's six of you. I'll send that link for the payment to that number you gave once we're finished here and that's fully refundable if plans change up to 48 hours before. So just to read back what we've got, that's Saturday the 17th of October at six o'clock, a step free table for six in the garden room reached through Blackfriars Street running for two hours until eight. The £60 deposit link will be texted which comes off the bill and that's refundable until six o'clock on the Thursday before. We'll have a candle and a dessert for the 70th and the name is Fiona Murray. Alright, grand. We'll see you on the 17th then.
8. JooVoice 2:17 Thanks very much for sorting that, that'll mean a lot. Bye just now.
9. Restaurant 2:22 No problem. Bye just now.

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