Hear an AI catch a 9:15 vs 19:15 dinner time in Florence, in Italian

What happened

JooVoice calls Ristorante Bellariva in Florence to confirm Luca Rossi’s dinner booking on Friday 6 November. It gives the name, says it’s an AI assistant and that the call is recorded, and spells out the booking code.

The restaurant reads the booking as Friday the 6th at 9:15. JooVoice reads it back as 19:15 under Rossi and asks if there’s anything else to know.

The restaurant checks again: they were looking at the wrong field. It’s 19:15 on Friday evening, with no other notes.

The outcome

Dinner

Friday 6 November, 19:15

Name

Rossi

Caught

9:15 read out, 19:15 confirmed

Notes

None

Moments to listen for

1. Says it’s an AI ▶ 0:18 sono un assistente AI che chiama per il signor Rossi
2. Spells the booking code ▶ 0:30 H, B, D, E, M, O, 4, 1, 5
3. Hears the wrong time ▶ 0:43 venerdì 6 alle 9.15
4. Reads back 19:15 ▶ 0:49 alle 19.15, a nome Rossi
5. They check again ▶ 0:59 guardavo il campo sbagliato

The whole call

Tap a line to hear it.English under each line.

1. Restaurant 0:00 Ristorante Bellariva, buongiorno. Bellariva restaurant, good morning.
2. JooVoice 0:04 Buongiorno, sì, allora, le chiedo solo una conferma su una prenotazione per cena, venerdì 6 novembre. Good morning, yes, so, I’d just like to confirm a dinner booking, Friday 6 November.
3. Restaurant 0:11 Certamente. Mi dovrebbe dire il nome dell’intestatario e il codice della prenotazione, per favore. Of course. Could you give me the name on the booking and the booking code, please?
4. JooVoice 0:18 A nome Rossi, Luca Rossi. Le dico subito: sono un assistente AI che chiama per il signor Rossi, e la chiamata è registrata, così lui ha i dettagli esatti. Se per lei va bene, andiamo avanti. Under Rossi, Luca Rossi. I’ll say straight away: I’m an AI assistant calling for Mr Rossi, and the call is recorded so he has the exact details. If that’s all right with you, let’s go on.
5. JooVoice 0:30 Ah, e per quanto riguarda il codice, è questo: H, B, D, E, M, O, 4, 1, 5. Lo ha trovato? Oh, and as for the code, it’s this: H, B, D, E, M, O, 4, 1, 5. Have you found it?
6. Restaurant 0:43 Sì, va benissimo. Allora, Rossi, venerdì 6 alle 9.15. Yes, that’s fine. So, Rossi, Friday the 6th at 9:15.
7. JooVoice 0:49 Quindi: venerdì 6 novembre, alle 19.15, a nome Rossi. Ecco, c’è bisogno di altro da parte nostra, o qualche nota da sapere? So: Friday 6 November, at 19:15, under Rossi. There, do you need anything else from us, or is there any note we should know?
8. Restaurant 0:59 Un attimo che ricontrollo. Mi scusi, guardavo il campo sbagliato. 19.15, venerdì sera. Non ho altre note, è tutto a posto. One moment, let me check again. Sorry, I was looking at the wrong field. 19:15, Friday evening. I have no other notes, it’s all fine.
9. JooVoice 1:09 Perfetto, grazie, molto gentile. Buona giornata. Perfect, thank you, very kind. Have a good day.
10. Restaurant 1:14 Arrivederci, a venerdì. Goodbye, see you Friday.
11. JooVoice 1:17 Arrivederci. Goodbye.

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