Hear an AI put a gym membership on a medical freeze

What happened

Hannah Lindqvist-Park was having knee surgery and wanted her climbing gym membership frozen for three months from her next billing date, October 15. JooVoice said it was an AI assistant calling for her and that the call was recorded.

Kai needed a member number or date of birth to find the account, and JooVoice gave the date of birth Hannah had shared. Kai set the freeze from October 15 to January 14, with no fee because it was medical, as long as a doctor’s note arrived by email.

JooVoice asked for a reminder before billing restarts and an email confirmation, then read everything back: the dates, the waived fee, where the doctor’s note goes and by when, and billing restarting on January 15 at her founding rate.

The outcome

Freeze

October 15 to January 14

Fee

None, with a doctor’s note

Doctor’s note

By email by October 29

Billing

Restarts January 15 at her founding rate

Reminder

By email before billing restarts

Moments to listen for

1. Says it’s an AI ▶ 0:22 I'm an AI assistant calling for her
2. Sets the dates ▶ 1:00 it's a three-month freeze starting Thursday, October fifteenth
3. No fee for a medical freeze ▶ 1:10 Since it's medical, there's no fee at all
4. Reads it back ▶ 1:55 Let me just read that back.

The whole call

Tap a line to hear it.

1. Gym 0:00 Hey, Cascade Climbing and Fitness, Kai speaking. What's up?
2. JooVoice 0:05 I'm calling to set up a medical freeze on a membership, starting October fifteenth.
3. Gym 0:10 Oh bummer, sorry to hear about the medical stuff. Yeah, we can totally get that set up. First off, can I get a member number or the full name and date of birth on the account, just to make sure I've got the right one?
4. JooVoice 0:22 Sure — it's under Hannah Lindqvist-Park. I'm an AI assistant calling for her, and this call's recorded so she has an exact record of what's set up — if that's alright with you.
5. Gym 0:32 Hannah Lindqvist-Park, gotcha. Totally cool with the recording, by the way. Just heads up, before I can dive into her account, I still need either her member number or her date of birth to pull it up. Systems are just picky that way, y'know? Can you grab one of those for me?
6. JooVoice 0:48 Yep, her date of birth is May eighth, nineteen ninety.
7. Gym 0:52 May eighth, nineteen ninety... perfect, that's her. So, you said you needed a medical freeze starting October 15th?
8. JooVoice 1:00 Thanks for that. So it's a three-month freeze starting Thursday, October fifteenth — that's her next billing date. She's having ACL surgery on her knee on the twentieth.
9. Gym 1:10 Oof, bummer about the knee. Okay, so medical freeze, three months, starting October 15th — that means it'll run through January 14th, and her billing will restart automatically at her founding rate on January 15th. Since it's medical, there's no fee at all — we just need you to email us a doctor's note to members@cascadeclimb.example within fourteen days, and you're golden. You want me to set a reminder email to go out ten days before it restarts, just as a heads up?
10. JooVoice 1:38 Yes, please, that email reminder would be great. And will she get a confirmation email afterward?
11. Gym 1:44 Totally, I can set a reminder to hit her inbox on January 5th. And yep, as soon as I process this, she'll get an email confirming all the details. Anything else I can help with right now?
12. JooVoice 1:55 Let me just read that back. Freeze starts Thursday, October fifteenth… ends January fourteenth, twenty twenty-seven… fee waived… doctor's note goes to members at cascade climb dot example by October twenty-ninth… billing restarts January fifteenth… and she'll get an email reminder before that. Is that all right?
13. Gym 2:14 Totally, that's the whole picture. Just heads up, she can extend that once by up to two more months just by replying to that reminder email, too, if she ends up needing it. Otherwise, sounds like you're good. Thanks for calling and hit us up if you need anything else. Later!
14. JooVoice 2:29 Thanks very much, that's a big help. Have a good one.
15. Gym 2:32 You too, take it easy.

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