Hear an AI book dinner for seven in Halifax and flag a severe shellfish allergy

What happened

Matt MacIsaac wanted a table for seven on Friday, October 16th, around 5pm. JooVoice called a seafood restaurant in Halifax and said it was an AI assistant calling for Matt, with the call recorded.

Jenna had space for seven only at 5:30 or 8:15. JooVoice took 5:30, asked for a high chair for the one-year-old and spelled Matt's surname. When Jenna asked about shellfish allergies, it said one of the group had a severe one and asked what to steer clear of.

Jenna sent an alert to the kitchen. The fryer is shared with shellfish, and the chowder and seafood linguine contain it. The steak, roast chicken and grilled halibut are safe. She read the booking back.

The outcome

Booked

Friday 16 October, 5:30pm, 7 people

High chair

One, for the 1-year-old

Allergy

Severe shellfish, alert sent to the kitchen

Avoid

Anything fried, the chowder, the seafood linguine

Safe

Steak, roast chicken, grilled halibut

Moments to listen for

1. Says it’s an AI ▶ 0:03 I’m an AI assistant calling for Matt MacIsaac
2. Hears 5pm is gone ▶ 0:17 I only have space for you at either 5:30 or 8:15 PM
3. Takes 5:30, spells the name ▶ 0:34 That’s M-A-C-I-S-A-A-C.
4. Flags the allergy ▶ 1:01 one of the group’s got a severe shellfish allergy
5. Finds out what’s safe ▶ 1:29 our fryer is shared with shellfish

The whole call

Tap a line to hear it.

1. Restaurant 0:00 Thanks for calling The Salt Wharf, Jenna speaking!
2. JooVoice 0:03 Just looking to grab a table for 7 on Friday, October 16th around 5pm if you've got room. I'm an AI assistant calling for Matt MacIsaac and the call is recorded so Matt's got the details straight. Hope that's alright.
3. Restaurant 0:17 Oh, perfect. No problem at all. And you said table for 7 on the 16th around 5? For 7 people that specific night, I only have space for you at either 5:30 or 8:15 PM. Would one of those work for you instead?
4. JooVoice 0:34 Oh, that's not bad at all. 5:30 works great. We'll take it. It's for 6 adults and a 1 year old, so one high chair if that's okay. Put it under Matt MacIsaac. That's M-A-C-I-S-A-A-C.
5. Restaurant 0:48 Perfect. That's no problem at all with the high chair. And for the reservation, do you have a cell number we can use to hold the table? Also, just to make sure everyone is safe, do you know if there's any shellfish allergies I should know about?
6. JooVoice 1:01 Sure the cell number is 902 555 0186 and yeah, one of the group's got a severe shellfish allergy. Anything on the menu they should steer clear of? Mind if I just run that back real quick?
7. JooVoice 1:15 Friday, October 16th at 5:30pm. 7 people, 6 adults and a 1 year old with a high chair, severe shellfish allergy noted, under Matt MacIsaac.
8. Restaurant 1:29 That's it for sure. I'll get that alert right to the kitchen. And just so you know, they cook everything completely separately. But like I mentioned, our fryer is shared with shellfish, so they should probably avoid anything fried. And the chowder and the seafood linguine both have shellfish in them too. The steak, the roast chicken, and the grilled halibut are all safe to order though. And just to confirm everything, I have you booked for Friday, October 16th at 5:30 PM for 7 people, one high chair, the shellfish allergy alert for the kitchen, and it's all under Matt MacIsaac. Does that sound all right?
9. JooVoice 2:01 Sounds perfect. Thanks so much for getting that sorted. Appreciate it. Have a good one.
10. Restaurant 2:06 No problem at all. We'll see you then.
11. JooVoice 2:10 Thanks a million. Have a good one.
12. Restaurant 2:12 Perfect. You too.

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