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All calls › Get money back Hear an AI get $214 of wrong charges taken off a hotel bill United States 4:05
Take charges off a hotel bill A minibar charge and three nights of valet parking, removed.
Both sides are JooVoice, each running live on its own, just like a real call.
What happened William Hargrove’s final hotel bill had a $58 minibar charge he never opened and $156 for three nights of valet parking, though he had flown in and had no car. JooVoice called the front desk manager, said it was an AI assistant calling for him and that the call was recorded, and gave the confirmation number and the last four digits of the card.
Marisol said the minibar was sensor-based and final, and the valet charges should have been flagged at checkout. JooVoice held its ground: he never opened the minibar, he didn’t have a car, and if the valet log showed a plate it wanted to know whose. It asked who was above her.
Marisol checked the logs. The valet ticket was for a car with Florida plates, and housekeeping’s restock note showed every minibar item present. She removed both charges, $214 back to the card in five to seven business days, with a corrected folio by email and reference BP39943. JooVoice read it back.
The outcome
Minibar $58 removed
Valet $156 removed
Refund $214 to the card in 5 to 7 business days
Folio Corrected copy by email
Reference BP39943 Moments to listen for Says it’s an AI ▶ 0:30 I'm an AI assistant calling for him Sets out both charges ▶ 1:06 He never opened the minibar. Holds its ground ▶ 1:55 If the valet logs show a plate under his room, I'd want to know what it was. The logs prove it ▶ 2:11 I'm going to remove both charges Reads it back ▶ 3:39 Did I read that back right? The whole call Tap a line to hear it.
Hotel 0:00 Biscayne Palms front desk, this is Marisol. JooVoice 0:05 I'm calling about two charges on a guest's final bill from a stay last week. They need to come off, so I'd want whoever handles that — the front desk manager, if that's you. Hotel 0:15 Good morning. Well, you got me, I'm the front-desk manager. I can try to help you with those charges, but I'm going to need the guest's name or the confirmation number, and the last four digits of the card on file. Do you have those for me, mi amor? JooVoice 0:30 It's under William Hargrove. I'm an AI assistant calling for him, and the call's recorded so he's got a record of what we sort out. If that doesn't sit right, just say so. The confirmation number is B as in Bravo. P as in Paul. Seven. Seven. Two. Zero. Four. One. And the card ends in six. six. one. two. Shall we look at the charges now? Hotel 0:53 Okay, William Hargrove, confirmation BP772041, and the card ending in 6612. Yes, I see the folio. What was the question about the charges? JooVoice 1:06 The stay was September twenty eighth to October first. There's a minibar charge on the twenty ninth, fifty eight dollars. He never opened the minibar. The housekeeping restock records should show that. And there's valet parking, fifty two dollars a night for three nights, one hundred fifty six dollars. He didn't have a car. He flew in and used rideshares the whole time. The valet logs would show no car under his room. So what I'm asking for is both charges taken off, two hundred fourteen dollars in all, refunded to his card. Hotel 1:35 Ah, okay, I understand. Well, like I explained, the minibar is sensor-based, so it's automatic, and we treat it as final. As for the valet charges, they were listed on the folio at checkout, so really they should have been flagged then, before the stay was closed, you know? I mean, were you not aware of these charges before? JooVoice 1:55 Well, I hear you. Here's where that leaves us, though. He never opened that minibar. And he didn't have a car on that trip. If the valet logs show a plate under his room, I'd want to know what it was. Both charges off, two hundred fourteen dollars back on the card. Who's above you on this? Hotel 2:11 Okay, okay, let me see. Look, I'm happy to take a look at the valet log and check the housekeeping restock note. Just give me a moment, please. Okay, I see the valet log for ticket 4419. It does show a car with Florida plates, but if you didn't have a car, that definitely wouldn't be yours. And housekeeping's restock note for September 29, it says all minibar items were present, so it must have been a sensor fault. My apologies, mi amor. You're absolutely right. I'm going to remove both charges, the fifty-eight minibar and the one hundred fifty-six valet charge, for a total of two hundred fourteen dollars. You should see that refund on the card ending in 6612 within five to seven business days. And I'll send a corrected folio to your email right away, okay? Here's your reference number for that: BP39943. Is there anything else I can help you with today? JooVoice 3:05 Take your time. Good. I appreciate you getting that straightened out, ma'am. I'm ready to read those details back, if you've got them. Hotel 3:13 Yes, that's right. I removed the minibar charge and the valet charges, so the total refund is two hundred fourteen dollars back to the card ending in 6612. You should see that on your statement within five to seven business days, and I'm emailing a corrected folio right now. Your reference number is BP39943. Thank you so much for staying with us! You have a wonderful day! JooVoice 3:39 So that's two hundred fourteen dollars back to the card ending in six six one two, in about five to seven business days, the corrected folio going to his email, reference BP three nine nine four three. Did I read that back right? You've been a real help, ma'am. I appreciate you. Have a good one. Hotel 3:57 Perfect, you got it exactly, mi amor. Thanks again, and have a wonderful day! Your agent can make calls like this. Get started → · Setup guides
United States 4:05