Hear an AI book a Polo's major service with a Johannesburg mechanic for R3,850

What happened

Sipho Dlamini's 2017 VW Polo was due a major service. JooVoice called a garage in Johannesburg to book it for Wednesday the 21st of October, and said it was an AI assistant phoning for the owner, with the call recorded.

It gave the mileage, the drop-off and collection times and a cell number, spelled Sipho's name, and asked what the service would cost and cover. Thandi quoted R3,850 including VAT: oil and filters, spark plugs, a brake inspection and the full check over.

She suggested the brake fluid as well, R650 extra. JooVoice said it would have to run that past Sipho, asked her to note it as a maybe, and to phone him before doing anything extra. Thandi read the booking back: drop-off between 7 and 8, ready by 4, card or EFT at collection.

The outcome

Booked

Major service, Wednesday 21 October

Times

Drop-off 7 to 8, ready by 4, collect until 5:30

Price

R3,850 including VAT

Extras

R650 brake fluid noted as a maybe, phone first

Payment

Card or EFT at collection

Moments to listen for

1. Says it's an AI ▶ 0:17 I'm an AI assistant, phoning for the owner, Sipho Dlamini
2. The price ▶ 1:04 major service on a Polo 1.2 TSI, that's 3850 Rand including VAT.
3. Holds the extra for the owner ▶ 1:46 I'll have to run that past Sipho first. Can you note it as a maybe and phone him before doing anything?
4. Read back ▶ 2:17 Nothing extra done without a phone call first.

The whole call

Tap a line to hear it.

1. Garage 0:00 Northcliff Auto, good morning, Thandi speaking.
2. JooVoice 0:03 Hi there, morning to you. Is that Northcliff Auto Services? I'm phoning to book a car in for a major service, hopefully this Wednesday, the 21st of October.
3. Garage 0:13 For a major service, OK, and what kind of car is it?
4. JooVoice 0:17 It's a 2017 VW Polo, the 1.2 TSI petrol. And just so you know, I'm an AI assistant, phoning for the owner, Sipho Dlamini, and the call's recorded so he's got the details straight. OK to carry on?
5. Garage 0:30 No problem, and what's the mileage on that Polo?
6. JooVoice 0:34 It's on about 90,000 k's, no issues, just due. So drop off first thing Wednesday the 21st and he'd collect around five that afternoon. How's that looking?
7. Garage 0:44 That works, no problem, and can I get the cell number for the booking?
8. JooVoice 0:50 Oh, lekker! Right, for the number it's 082 555 0171. Put it under Sipho Dlamini, S-I-P-H-O, Dlamini. And what's the major service going to come to roughly, and what's included?
9. Garage 1:04 Let me just check, major service on a Polo 1.2 TSI, that's 3850 Rand including VAT. Can I just confirm how you spell the name?
10. JooVoice 1:17 Yeah, no stress. It's Sipho, S-I-P-H-O, Dlamini, D-L-A-M-I-N-I. On the price, that sounds good. Just to check, what does that cover?
11. Garage 1:28 Sharp, thanks for that. That's the oil and oil filter, air filter, pollen filter, fuel filter, spark plugs, brake inspection and the full check over. And then while we're in there, we'd normally do the brake fluid as well. That's 650 Rand extra, should we put it down?
12. JooVoice 1:46 OK, let me just see here. I'll have to run that past Sipho first. Can you note it as a maybe and phone him before doing anything? If you find anything else extra, please phone him first before doing it. Nothing extra without his OK. And he'll pay by card when he collects in person. Right, so just so I've got it, Wednesday the 21st of October, drop off first thing, collect around five, major service, 3,850 rand, including VAT, oil and all the filters and plugs. Under Sipho Dlamini, and you'll phone him before any extra work. Right?
13. Garage 2:17 No problem, we'll phone you before touching anything extra. And yes, that's right, Wednesday, 21 October, drop-off between 7 and 8, ready by 4, collection until 5.30. Major service is 3850 Rand including VAT, covering what we discussed. Nothing extra done without a phone call first. Payment by card or EFT at collection, and it's for Sipho Dlamini. Sharp, see you Wednesday.
14. JooVoice 2:43 Shot, thanks hey, appreciate it. Sharp-sharp.
15. Garage 2:47 Sharp, sharp.

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