Hear an AI book a basement cleanout in Denver and get the price range with surcharges

What happened

Nate Sorensen wanted his basement in Denver cleared out. JooVoice called a junk removal company hoping for next week, and said it was an AI assistant calling for Nate, with the call recorded and the offer for Nate to call himself if she'd rather.

Next week was booked up, so Denise offered Thursday the 15th, 1 to 3, or Saturday the 17th. JooVoice took the Thursday and asked about the price range and the surcharges for a mattress and a treadmill: $30 a piece for the mattress and box spring, $50 for the treadmill.

With the item list and Nate's address, Denise put it at a half to three-quarter truck: $499 to $639 all in, a firm price from the crew before they start, no obligation, and a call 30 minutes before they arrive. JooVoice read the booking back.

The outcome

Booked

Thursday 15 October, 1 to 3

Range

$499 to $639 all in

Surcharges

$60 mattress and box spring, $50 treadmill

Firm price

From the crew before they lift anything

Heads-up

Call 30 minutes before arrival

Moments to listen for

1. Says it's an AI ▶ 0:26 I'm an AI assistant calling for Nate Sorensen.
2. The range ▶ 1:34 So all in, $499 to $639.
3. Reads it back ▶ 2:12 Final price decided by the crew right before work. Did I miss anything?
4. No obligation ▶ 2:32 there's no obligation if Nate doesn't like it.

The whole call

Tap a line to hear it.

1. Junk removal 0:00 Big Shoulders Haul-Away, this is Denise.
2. JooVoice 0:03 Hey there! How's it going? Oh, hey Denise. Hoping to get a basement cleanout on the books sometime next week if you've got room.
3. Junk removal 0:10 Oh, a basement clean-out, huh? Well, you know, next week is actually plumb booked up, but we've got the 15th, that's a Thursday, that's a 1 to 3 window, or Saturday the 17th, an 8 to 10 window. Either of those work for you?
4. JooVoice 0:26 Give me one sec. Okay, so I'm an AI assistant calling for Nate Sorensen. The call is recorded, so he's got your quote exactly how you said it. If you'd rather not, totally fine, he can call you himself. So yeah, Thursday morning works for sure. I guess, what does the price range look like...
5. Junk removal 0:45 Well, an AI assistant, huh? That's a new one for Denise. All right, well, if Nate wants to book it through you, that's fine with me. So we have that October 15th, that 1 to 3 window. I just need his address and phone number to get him on the books, and you want to know about the surcharges, right? It's $30 per piece for mattresses and box springs, and $50 for things like treadmills or heavy exercise machines. And 10 boxes or trash bags and a dresser. Were there any other items Nate mentioned? That'll help me give you a better idea of the final price.
6. JooVoice 1:20 Yeah, so nothing past that. That's the whole list. So his address is 2840 Dahlia Street, Denver, and the phone number is 720-555-0129. What does the price range on that look like with those items?
7. Junk removal 1:34 Okay, so you're thinking a dresser, 10 boxes or trash bags, a mattress and a box spring, and a treadmill on Dahlia Street in Denver. Based on that, you're probably looking at about a half to three-quarter truck, which is $389 to $529, plus $60 for the mattress and box spring together, and $50 for the treadmill. So all in, $499 to $639. And just to remind you, that's a range. Our guys will give you a fixed price right before they start working, and they'll call 30 minutes before they show up, too. So we have you on the schedule for Thursday, October 15th between 1 and 3. Anything else I can help with?
8. JooVoice 2:12 Cool, so here's what I've got. Thursday, October 15th, 1 to 3 afternoon window. It sounds like a half to three-quarter truck. Price range is $499 to $639, with surcharges of $60 for mattress and box spring and $50 for the treadmill. Final price decided by the crew right before work. Did I miss anything?
9. Junk removal 2:32 You pretty much nailed it. The only thing is, the crew will give that firm price before they lift a single thing, and there's no obligation if Nate doesn't like it. They'll call him 30 minutes before they arrive, too. Sounds good. Thanks, baby.
10. JooVoice 2:47 Appreciate you. That was easy. Take care.
11. Junk removal 2:49 Anytime, sweetheart. Take care.

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