Hear an AI move a dental check-up in Liverpool while reception thinks aloud

What happened

JooVoice calls Oakfield Dental to move Robin Ellis’s check-up. It says it’s an AI assistant calling for Robin and that the call is recorded.

Siobhan asks for a reference number. JooVoice doesn’t have one to hand but gives the booking reference, and asks for Thursday 5 or Friday 6 November, any time from 3, with any dentist.

Siobhan thinks aloud through the diary: Thursday’s gone, then Friday at twenty to four. JooVoice reads it back and checks the Tuesday slot is freed. Siobhan confirms Friday 6 November at 3:40, with the Tuesday one taken off.

The outcome

New check-up

Friday 6 November, 3:40 pm

Dentist

Whoever’s on

Old slot

Tuesday morning, taken off

Booking

OD-DEMO-216

Moments to listen for

1. Says it’s an AI ▶ 0:12 I'm an AI assistant callin' for Robin
2. Asks for Thursday or Friday ▶ 0:28 Could it go to Thursday the fifth or Friday the sixth of November instead
3. Thinks aloud ▶ 0:47 Thursday's gone
4. Reads it back ▶ 1:05 And that frees up the Tuesday mornin' one, yeah?
5. Moved ▶ 1:16 I've moved you to Friday the sixth of November at three-forty

The whole call

Tap a line to hear it.

1. Dental practice 0:00 Oakfield Dental, Siobhan speaking.
2. JooVoice 0:03 I'm just ringin' to move a check-up, if that's alright.
3. Dental practice 0:08 Yeah, that's fine. What's the name and the booking reference?
4. JooVoice 0:12 It's for Robin Ellis — and I'm an AI assistant callin' for Robin; the call's recorded so Robin's got a note of what we agree. Is that alright?
5. Dental practice 0:23 Yeah, that's fine. Can I get that reference number from you, though?
6. JooVoice 0:28 Ah, I haven't got that to hand, love — I've got the booking reference, though, if that helps? It's O. D... D. E. M. O... two. one. six. Could it go to Thursday the fifth or Friday the sixth of November instead — any time from three o'clock? Any dentist's fine.
7. Dental practice 0:47 Let me have a look for you. Three-ten... no... that's Thursday... Thursday's gone... Friday... Friday... three-forty... Right, sorry — I've got Friday the sixth at twenty to four. Would that suit?
8. JooVoice 1:05 Friday the sixth — so that's the Friday — at twenty to four, three-forty, with whoever's on. Is that right? And that frees up the Tuesday mornin' one, yeah?
9. Dental practice 1:16 Lovely, I've moved you to Friday the sixth of November at three-forty, and I've taken off the Tuesday one. Still under OD-DEMO-216.
10. JooVoice 1:29 That's sound — you're a star. Ta. That's dead helpful. Ta-ra.
11. Dental practice 1:35 Ta-ra.

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