Hear an AI get transferred to a London hotel’s accounts team to fix an invoice

What happened

JooVoice calls Rowan House Hotel reception about a correction to the company name on an invoice. It gives Sam Morgan’s name and stay, Wednesday 28 to Friday 30 October, says it’s an AI assistant and that the call is recorded, and gives the booking reference.

After hold music, JooVoice gives the invoice number and Priya in accounts picks up. JooVoice asks for the company name to read Northfield Studio Limited, with nothing else changed.

Priya changes Northfield Studios Ltd to Northfield Studio Ltd, singular, with the total staying at £248. The revised invoice, INV 901 R1, will be in the booking portal later that day.

The outcome

Fixed

Company name: Northfield Studio Ltd

Total

£248, unchanged

Revised invoice

INV 901 R1, in the booking portal today

Route

Reception, then accounts

Moments to listen for

1. Says it’s an AI ▶ 0:21 I'm an AI assistant callin' for Sam
2. Accounts picks up ▶ 1:22 Accounts, Priya speaking.
3. Asks for one change ▶ 1:26 the company name wants to read Northfield Studio Limited
4. Studio, singular ▶ 1:39 Studio singular, no 's'
5. Revised invoice ▶ 2:07 The revised invoice, INV 901 R1, will be available in the booking portal later today.

The whole call

Tap a line to hear it.

1. Hotel 0:00 Rowan House Hotel, reception, Hannah speaking.
2. JooVoice 0:03 Oh, lovely — quick one, I'm after a little correction on an invoice for a stay with you, the company name on it, just.
3. Hotel 0:15 Right, and what name is the booking under, please? And can you give me the booking reference?
4. JooVoice 0:21 Yeah, it's under Sam Morgan — stayin' Wednesday the twenty eighth of October, out Friday the thirtieth. I'm an AI assistant callin' for Sam, and this call's recorded, just so Sam's got a proper note of what's been sorted — that alright with you? And hang on, lemme get that booking reference — it's R. H. four. eight. two.
5. Hotel 1:11 Hello? Are you still there?
6. JooVoice 1:14 Yeah, still here — sorry, was just gettin' it right for ya. Invoice I. N. V. nine. oh. one.
7. Hotel 1:22 Accounts, Priya speaking. All right, so how can I help you with that?
8. JooVoice 1:26 Hiya — just after a correction on Sam Morgan's invoice, the company name — so the company name wants to read Northfield Studio Limited. Everything else on it stays exactly as it is.
9. Hotel 1:39 Right, I see. At the moment, it says Northfield Studios Ltd. We can change that for you to Northfield Studio Ltd, Studio singular, no 's', but nothing else changes, yeah? The total stays at £248.
10. JooVoice 1:54 Nah, the total stays the same. Brilliant — that's all you, honestly, ta ever so much. Could the revised one go to sam dot morgan at northfield studio dot co dot uk or the booking portal, if that's easier your end?
11. Hotel 2:07 Lovely. So, that's Northfield Studio Ltd, singular, no 's', and the total stays the same, that's £248. The revised invoice, INV 901 R1, will be available in the booking portal later today. Thanks for calling, goodbye.

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