Hear a Madrid restaurant refuse an AI booking, in Spanish, and how it responds

What happened

JooVoice calls Restaurante Olmo in Madrid to book dinner for two on Friday 6 November at 8 pm. It says it’s an AI assistant calling for Alex Moreno and that the call is recorded.

Lucía says the restaurant doesn’t accept bookings from automated assistants, AI or anyone calling on someone else’s behalf. The person dining has to book.

JooVoice accepts that and asks how Alex can book. He has to call the same number himself, Monday to Saturday from 12 to 4, or go in person. There’s no website or email. JooVoice says it will pass that on.

The outcome

Booking

Not made: no AI or third-party bookings

How to book

Alex calls himself, Mon–Sat 12–4, or goes in

Online

No website or email

Moments to listen for

1. Says it’s an AI ▶ 0:19 Te lo pide un asistente de IA
2. No AI bookings ▶ 0:32 no aceptamos reservas realizadas por asistentes automáticos
3. Asks how to book instead ▶ 0:49 ¿Cuál es la manera buena para reservar
4. Gets the way to book ▶ 0:56 la única manera de reservar es que llame él mismo

The whole call

Tap a line to hear it.English under each line.

1. Restaurant 0:00 Restaurante Olmo, buenos días, le habla Lucía. Restaurante Olmo, good morning, this is Lucía.
2. JooVoice 0:05 ¿Qué tal, Lucía? Mira, te llamaba para reservar una mesa para cenar, el viernes seis de noviembre. How are you, Lucía? Look, I was calling to book a table for dinner on Friday 6 November.
3. Restaurant 0:12 Hola, buenos días. Mire, para poder reservar, ¿me podría decir si la reserva es para usted? Hello, good morning. Look, to make a booking, could you tell me whether the booking is for you?
4. JooVoice 0:19 Para dos, dos personas, a las ocho, ocho de la noche. Te lo pide un asistente de IA, que llamo para Alex Moreno; la llamada se graba para que él tenga los detalles exactos — si no te parece bien, me lo dices, eh? For two, two people, at eight, eight in the evening. An AI assistant is asking, calling for Alex Moreno; the call is recorded so he has the exact details. If you’re not OK with that, just tell me, eh?
5. Restaurant 0:32 Mire, lo siento, pero no aceptamos reservas realizadas por asistentes automáticos, por inteligencias artificiales o por terceras personas que llamen en nombre de otra. La reserva la tiene que hacer siempre la propia persona que va a cenar. Lo siento, de verdad. Look, I’m sorry, but we don’t accept bookings made by automated assistants, by artificial intelligences or by third parties calling on someone else’s behalf. The booking always has to be made by the person who’s going to dine. I’m really sorry.
6. JooVoice 0:49 Vale, sin problema. ¿Cuál es la manera buena para reservar: que llame él, por la web...? OK, no problem. What’s the right way to book: him calling, through the website…?
7. Restaurant 0:56 Pues mire, la única manera de reservar es que llame él mismo a este mismo número, de lunes a sábado de doce a cuatro, o que se pase por aquí, por el restaurante, en persona. No tenemos web ni correo electrónico. Well, look, the only way to book is for him to call this same number himself, Monday to Saturday from twelve to four, or to come by the restaurant in person. We don’t have a website or email.
8. JooVoice 1:10 Genial, se lo paso. Muchas gracias. Que vaya bien el servicio, ¿eh? Hasta luego. Great, I’ll pass that on. Thank you very much. Have a good service, eh? Bye.
9. Restaurant 1:17 A usted, muchas gracias por llamar. Que tenga buen día. Thank you for calling. Have a good day.

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