Hear an AI get the steps to change a mailing address from a Nashville internet provider

What happened

JooVoice calls Cedar Internet to ask how to update the mailing address on Devon Park’s account. It says it’s an AI assistant and that the call is recorded, and gives the account number.

Brianna sends a one-time code to the phone on file. JooVoice doesn’t have it, says nothing is being changed and asks for the steps in general. Without the code she can’t open the account, but she explains: sign in online or in the app, then Account, Profile, Mailing Address, and save.

JooVoice asks about fees and timing. There’s no fee, and the change should show by the next billing cycle.

The outcome

Steps

Online or app: Account, Profile, Mailing Address

Fee

None

Timing

By the next billing cycle

Account

Not opened: no one-time code

Moments to listen for

1. Says it’s an AI ▶ 0:19 I'm an AI assistant callin' for Devon
2. A one-time code ▶ 0:31 A one time code has just been sent to the phone on file.
3. Asks for the steps instead ▶ 0:43 could you just walk me through how it's done in general?
4. Gets the steps ▶ 0:51 go to Account, then Profile, then Mailing Address
5. No fee ▶ 1:21 There's no fee for that

The whole call

Tap a line to hear it.

1. Provider 0:00 Cedar Internet, this is Brianna. How can I help you?
2. JooVoice 0:04 Hey there, how you doin'? I'm callin' about updatin' the mailing address on an account — wonder what the steps are for that?
3. Provider 0:12 I'm doing alright, thanks for asking. I can help with that. What's the name on the account and the account number?
4. JooVoice 0:19 It's under Devon Park — I'm an AI assistant callin' for Devon, and the call's recorded so he gets your steps word for word. That alright? Number's CI-DEMO-902.
5. Provider 0:31 That's perfectly alright. I've got Devon Park and account CI DEMO 902. A one time code has just been sent to the phone on file. If you'll read that to me, I can open the account.
6. JooVoice 0:43 Oh — I don't have that one on me. Since we're not changin' anything, could you just walk me through how it's done in general?
7. Provider 0:51 I understand, but without that code, I can't open the account on my end. To update the mailing address, Devon needs to sign into his Cedar Internet account online or in the Cedar app, go to Account, then Profile, then Mailing Address, enter the new address, and save it. Cedar will then email a confirmation to the address on file. Is there anything else I can help with?
8. JooVoice 1:14 Okay — so just online or in the app. Any fee for that? And about how long before it shows on his statements?
9. Provider 1:21 There's no fee for that, and it should show by the next billing cycle. Can I help with anything further?
10. JooVoice 1:28 Okay — so all done through his online account or app, no fee, and probably by the next statement. I think that covers it. Appreciate you walkin' me through that. Y'all have a good one.
11. Provider 1:39 You're very welcome. You have a good one too. Goodbye.

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