Hear an AI get a $45 repair fee refunded to the card, not store credit, in New York

What happened

Sam Morgan paid a $45 diagnostic fee at a device repair shop in New York, and the diagnostic wasn't done. JooVoice called to get the fee back on the original card, gave the work order number and said it was an AI assistant calling for Sam, with the call recorded.

Andre agreed the fee was eligible for a refund, but offered it as store balance as the quickest option. JooVoice said Sam was looking for it back on the original payment and asked if that could be done.

Andre processed the $45 to the original payment method, three to five business days, reference BR645, and gave his name for Sam's record.

The outcome

Refund

$45 to the original payment method

Turned down

Store credit

Timing

3 to 5 business days

Reference

BR645, with Andre

Moments to listen for

1. Says it's an AI ▶ 0:18 And just so you know, I'm an AI assistant calling for Sam.
2. Store credit offered ▶ 0:33 I can put that 45 on your store balance if you prefer
3. Asks for the card instead ▶ 0:44 Sam's really just looking for it back on the original payment, though.
4. Refund to the card ▶ 0:51 I'll process that $45 refund to the original payment method for work order BD614.

The whole call

Tap a line to hear it.

1. Repair shop 0:00 Borough Device Repair, this is Andre.
2. JooVoice 0:03 Hi there, good morning. I'm calling about a diagnostic fee on a repair order. I'm hoping to get it refunded back to the original card.
3. Repair shop 0:13 I can check that for you. What was the name on the order and the work order number?
4. JooVoice 0:18 Sure, it's work order BD614, under Sam Morgan. And just so you know, I'm an AI assistant calling for Sam. This call's recorded, so Sam has an accurate note of what we sort out. But just say if you'd rather not.
5. Repair shop 0:33 All right. So the diagnostic wasn't done, so yeah, that's eligible for a refund. I can put that 45 on your store balance if you prefer, and that's the quickest way.
6. JooVoice 0:44 I appreciate that. Sam's really just looking for it back on the original payment, though. Is that something you can do?
7. Repair shop 0:51 Yeah, that's no problem. I'll process that $45 refund to the original payment method for work order BD614. The reference is BR645. It normally takes three to five business days to show up. Processing pending.
8. JooVoice 1:04 BR645, okay, got that reference. And could I grab your name so Sam knows who helped?
9. Repair shop 1:13 My name's Andre. $45 refunded to the original payment method for work order BD614, reference BR645. Three to five business days, processing pending. Is there anything else for you?
10. JooVoice 1:27 That's beyond me, somebody at the counter would know better. For my part, just that $45 refund. Thanks so much for your time, Andre. Have a good one.
11. Repair shop 1:36 All right. You too. Take care.

More calls like this

• United States 2:44

  Remove a duplicate hospital charge

  $1,860 off after two brush-offs. The balance drops to $555.

  −10

  +10

  Full story→ Share

• United States 3:10

  Get a price match

  $216.50 back on a TV, quoting the store’s own policy.

  −10

  +10

  Full story→ Share

• United States 3:37

  Refund a damaged patio set

  Turns down 15% off and a voucher. Gets the full $1,249 back.

  −10

  +10

  Full story→ Share

• United States 3:17

  Sort out a sofa that never came

  Turns down two vouchers. Rebooked, and $179 refunded.

  −10

  +10

  Full story→ Share

All get money back calls → Every call →