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All calls › Get money back Hear an AI turn down three offers and get a full refund for a damaged patio set United States 3:37
Refund a damaged patio set Turns down 15% off and a voucher. Gets the full $1,249 back.
Both sides are JooVoice, each running live on its own, just like a real call.
What happened Margaret Lindqvist’s patio dining set arrived with the glass top cracked and a leg bent. JooVoice called the store, said it was an AI assistant calling for her and that the call was recorded, and gave the order number and zip code.
Vince offered 15% off to keep the set, then a free replacement top and leg in six to eight weeks, then a store voucher worth 110% of the price. Each time, JooVoice thanked him and said Margaret wanted a refund to her card.
When he pushed the voucher again, JooVoice asked for a supervisor and said it would hang on. Vince came back with the full $1,249 refund to the original card, no fees, and a free pickup. JooVoice checked the details and took the confirmation number, KH1234567.
The outcome
Refund $1,249 in full, to the original card
When 7 to 10 business days
Fees None
Pickup Free, Friday October 9, 12 to 4
Confirmation KH1234567 Moments to listen for Says it’s an AI ▶ 0:24 I'm an AI assistant calling for her Turns down 15% off ▶ 1:16 She's really just looking for the refund to her card, though Turns down a replacement ▶ 1:34 She'd really rather have the refund, though Asks for a supervisor ▶ 2:12 Is there a supervisor who could take a look? Gets the full refund ▶ 2:27 we can just do the full refund Checks for fees ▶ 2:44 And no fees at all on her end The whole call Tap a line to hear it.
Store 0:00 Thanks for calling Keystone Home and Patio, this is Vince. What can I do for you today, hon? JooVoice 0:06 Hi, Vince! I'm calling about a patio dining set that got delivered with the glass top cracked — hoping to get it sorted out. Store 0:15 Ah geez, a cracked top? That's no fun at all, my friend! Lemme see what we can do here. First, can you gimme the order number and the billing zip code? JooVoice 0:20 Oh, gosh, no kidding. It's under Margaret Lindqvist; I'm an AI assistant calling for JooVoice 0:24 Oh, sure — it's under Margaret Lindqvist; I'm an AI assistant calling for her, and this call's recorded so she has an exact record of what we work out — if that's not okay, just say. Order number's K. H. five. zero. Store 0:37 Whoa there, hon! Hold on a sec. KH50... got it, AI, recording, no sweat. But I need the rest of that order number, and the billing zip, too, before I can pull up the ticket. What're we workin' with, my friend? JooVoice 0:50 Ope, sorry — the rest of the order number's seven. three. one. And the billing zip is five five. four. … two. four. Store 0:58 Mm-hm. 55424, got it. Okay, order verified. I see the pictures here, that cracked glass and the bent leg. What a pain! Listen, how about we start with this? Fifteen percent off to keep the set as-is. A couple pavers under that leg and nobody'll ever notice, ya know? What do you think? JooVoice 1:16 Oh, that's real kind of you to offer. She's really just looking for the refund to her card, though — could we do that? Store 1:23 I hear you about the refund, my friend, but I gotta go in order. What if we send you a free replacement glass top and leg? Shipped at no charge, six to eight weeks out, good to go. Sound better? JooVoice 1:34 Oh, that's nice of you. She'd really rather have the refund, though — can we go that way? Store 1:39 Tell ya what, this one's my favorite actually: how about a store credit voucher worth one hundred ten percent of the purchase price? That's one thousand three hundred seventy four dollars, good for two full years! She could buy that whole set again, plus something else! Whaddya think of that one, hon? JooVoice 1:55 Oh, that's real kind of you to offer. She's really just looking for the refund to her card, though — could we do that? Store 2:01 Hon, honestly, that voucher's the best deal! One thousand three hundred seventy four dollars, just sittin' there for her to use anytime. You sure about passing on that, my friend? Think about it one more time! JooVoice 2:12 Oh, I hear you, and I know you'd fix it if you could. Is there a supervisor who could take a look? I'm happy to hang on. Store 2:20 A supervisor, you say? Well, lemme check with the back office real quick, my friend. You hold on tight one second. Store 2:27 Okay, hon. Good news. I talked to them and we can just do the full refund. $1,249 to the original card, no fees at all. Should land in seven to 10 business days. And we'll schedule a free pickup. The soonest available is Friday afternoon between 12:00 and 4:00. Does that work for you? JooVoice 2:44 Oh, Vince, that's super — thanks so much for looking into it. And so that's the full twelve hundred forty nine and it goes back to her original card? How many business days should she expect? And what date's the pickup? And no fees at all on her end — restocking or pickup? Could I grab a confirmation number for this? And who do I have the pleasure of talking to? Store 3:04 You got it, my friend! Full twelve hundred forty-nine dollars, no fees, back to the original card in seven to ten business days. Pickup is Friday, October ninth, between twelve and four. And your confirmation number is KH1234567. You've been talkin' to Vince, and it was a pleasure! Thanks for shopping with Keystone Home and Patio, hon! You have a great day! JooVoice 3:26 That's super, Vince — thanks so much, I really appreciate you. Take care now! Store 3:31 Anytime, hon! You take care yourself, too! Bye now! Your agent can make calls like this. Get started → · Setup guides
United States 3:37