Hear an AI sort out a late refill and a prescription transfer at a Scottsdale pharmacy

What happened

Gene Kowalski's lisinopril refill, ordered through the app, wasn't showing ready. JooVoice called his pharmacy in Scottsdale, said it was an AI assistant calling for him with the call recorded, gave his date of birth, and asked why and when.

Rosa said it would be ready the next day, Friday, after 1pm, because of a stock shortage. JooVoice then asked to transfer his tamsulosin prescription from another pharmacy, gave the prescription number and his Medicare Part D details, and asked what generic and brand would cost on his insurance: $9 generic, $78 for the brand.

It went with the generic and asked for both to be ready together for one trip, any afternoon after 2. Rosa started the transfer, and JooVoice read it back: both ready Friday, October 9th, after 2, the $9 price as long as the prescription isn't brand only.

The outcome

Refill

Lisinopril, late from a stock shortage, ready Friday

Transfer

Tamsulosin, started on the call

Price

$9 generic, not the $78 brand

Pickup

Both together, Friday 9 October after 2pm

Moments to listen for

1. Says it’s an AI ▶ 0:14 I’m an AI assistant calling for him
2. Finds out when it’s ready ▶ 0:36 ready tomorrow, Friday, anytime after one in the afternoon
3. Starts the transfer ▶ 1:06 So that’s Desert Star Pharmacy on Hayden Road in Scottsdale.
4. Gets both prices ▶ 1:32 generic tamsulosin would be $9, but brand Flomax would be $78
5. Picks the generic ▶ 1:52 Let’s go ahead with the generic then, at $9.
6. Reads it back ▶ 2:21 Let me read that back.

The whole call

Tap a line to hear it.

1. Pharmacy 0:00 Sonoran Family Pharmacy, this is Rosa.
2. JooVoice 0:04 Hi there, Rosa. I'm checking on a refill that isn't showing ready yet. It's lisinopril, put in through the app on Tuesday, October 6th.
3. JooVoice 0:14 Oh, and it's under Gene Kowalski. I'm an AI assistant calling for him, and this call's recorded. That's so he gets an exact summary of what you tell me. If you'd rather not, no problem at all.
4. Pharmacy 0:23 Okay, I understand. And can you give me his date of birth for confirmation?
5. JooVoice 0:29 Sure. November 2nd, 1954. No rush. And could you check why it's not showing ready and when it'll be ready?
6. Pharmacy 0:36 Okay, thank you. Yes, it looks like that will be ready tomorrow, Friday, anytime after one in the afternoon. Is there anything else I can help you with today?
7. JooVoice 0:46 Got it. Thanks for that. Next thing, Gene wants to transfer a prescription here. It's tamsulosin. It's written as Flomax, 0.4 milligram.
8. Pharmacy 0:54 Okay, I can help with that. To get started, I need the name of the other pharmacy, the prescription number, and the patient's insurance information. Also, did you have the strength and quantity?
9. JooVoice 1:06 Sure. So that's Desert Star Pharmacy on Hayden Road in Scottsdale. Rx 6024418. And strength is 0.4 milligram. I don't have quantity, but his doctor's fine with the generic. Could you check what it'd cost on his insurance? Generic versus brand? Insurance is Medicare Part D through Sagebrush Health. Member ID S as in Sierra, H as in Hotel, 6610442. Did you get all that?
10. Pharmacy 1:32 Yes, thank you. Okay, so with that insurance, generic tamsulosin would be $9, but brand Flomax would be $78, though we'll only know for sure once we get the transfer if it says dispense as written. Also, just to confirm, you need to transfer the Flomax and everything else from Desert Star? Or just that one prescription?
11. JooVoice 1:52 Just that one, thanks. And perfect. Let's go ahead with the generic then, at $9.
12. JooVoice 1:57 Last thing, he'd like to pick both up together in one trip any afternoon after 2. What day would both be ready?
13. Pharmacy 2:03 Okay, perfect. We'll get that transfer started today, so both the lisinopril, because of a stock shortage, and the generic tamsulosin, provided the transfer doesn't say dispense as written, should be ready for pickup together tomorrow, Friday, after two in the afternoon. Anything else I can help you with?
14. JooVoice 2:21 Let me read that back. Lisinopril: stock shortage, ready Friday, October 9th, after 1. Tamsulosin: transfer started from Desert Star, generic at $9, provided it isn't brand only. Pickup Friday, October 9th, after 2, both together. That right?
15. Pharmacy 2:36 Yes, that's right. Thank you. Goodbye.
16. JooVoice 2:40 Thanks very much. That's a big help. Have a good one.

More calls like this

• United States 1:53

  Move a delivery to a better day

  Monday 10 to noon, no fee. Tuesday is let go only once Monday is confirmed.

  −10

  +10

  Share

• United States 2:29

  Buy tires that are in stock

  The first choice is out, so it books another set at an all-in price.

  −10

  +10

  Full story→ Share

• United States 3:32

  Order a crawfish boil for 30

  Out of season, so it tops up with shrimp: $1,030, read back.

  −10

  +10

  Full story→ Share

• London 1:25

  Check when a suit will be ready in London

  Ready Thursday after 3, already paid, open until 7.

  −10

  +10

  Share

All orders & deliveries calls → Every call →