Hear an AI get through a Philadelphia parcel menu and rebook a missed delivery

What happened

JooVoice calls Alder Parcel support, presses two for an agent about a delivery and waits on hold. When the agent checks in, it asks to have a package redelivered after a missed attempt.

It gives the tracking number and the name, Sam Morgan, says it’s an AI assistant and that the call is recorded, and asks what happened. The driver couldn’t get into the building, so the parcel went back on the van.

The agent offers Friday 6 November, 1 to 5 pm. JooVoice checks it’s the same address and no extra fee. Both are confirmed, with reference RED-731.

The outcome

Redelivery

Friday 6 November, 1–5 pm

Address

Same as before

Fee

None

Reference

RED-731

Moments to listen for

1. Picks the agent option ▶ 0:07 For an agent about a delivery, press two.
2. Says it’s an AI ▶ 1:02 I'm an AI assistant callin' for Sam
3. What happened ▶ 1:22 the driver couldn't get access to the building
4. Checks the fee ▶ 1:34 And there's no extra fee for that, right?
5. Rebooked ▶ 1:44 Your reference for that is RED-731.

The whole call

Tap a line to hear it.

1. Automated menu (test line) 0:00 Thank you for calling Alder Parcel. Calls may be recorded.
2. Automated menu (test line) 0:04 For tracking updates, press one.
3. Automated menu (test line) 0:07 For an agent about a delivery, press two.
4. Automated menu (test line) 0:13 Please hold for the next available agent. Your call may be recorded for quality purposes.
5. Parcel company 0:46 Just checkin' in, you still need any help?
6. JooVoice 0:50 Hello? Oh, yeah, hi, can I get a package redelivered? It shows an attempt was made.
7. Parcel company 0:56 Yeah, I can help you with that. Can I get the shipment number and the name on the parcel?
8. JooVoice 1:02 Sure, tracking's A. P. Then D. E. M. O. Then four. eight. two. And it's under Sam Morgan. Just a heads up, I'm an AI assistant callin' for Sam — calls recorded so Sam's got the details straight after. Can you tell me what happened with the delivery attempt?
9. Parcel company 1:22 Okay, let me pull that up. Looks like the driver couldn't get access to the building. Parcel went back on the van. Were you looking to reschedule for this Friday, November 6th, 1 to 5 p.m.?
10. JooVoice 1:34 Oh — actually, that sounds perfect. One to five on Friday. Same address it's already got on there, right? And there's no extra fee for that, right?
11. Parcel company 1:44 Right, same address, no charge. So to confirm, we got you scheduled for Friday, November 6th, 1 to 5 p.m. at the same address, no charge. Your reference for that is RED-731. Take care. Goodbye.
12. JooVoice 1:59 Perfect. Thank you, I appreciate you.

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