Hear an AI wait out hold music at a Phoenix repair shop and check a part

What happened

JooVoice calls Cedar Repair to check whether a part has come in for Taylor Quinn’s repair job. It gives the name, says it’s an AI assistant and that the call is recorded, and gives the job number. Luis puts it on hold to check the stockroom.

When Luis comes back, JooVoice is still there. The part is in: it arrived last Friday, 30 October, and it’s the exact part ordered.

JooVoice checks the repair is still on for Friday 6 November, between 1 and 4, and asks about prep. The tech will call about 30 minutes before, and Taylor doesn’t need to do anything else.

The outcome

Part

In since Friday 30 October

Repair

Friday 6 November, 1–4 pm, still on

Tech

Calls about 30 minutes ahead

Prep

Nothing needed

Moments to listen for

1. Put on hold ▶ 0:33 Please hold.
2. Back from hold ▶ 2:27 You still with me on this?
3. The part’s in ▶ 2:32 Good news, the part's in.
4. Visit still on ▶ 3:15 Friday the 6th, one to four, still on.
5. Tech calls ahead ▶ 3:27 the tech will call Taylor about thirty minutes before they head over

The whole call

Tap a line to hear it.

1. Repair shop 0:00 Cedar Repair, this is Luis.
2. JooVoice 0:03 Oh, hi there — awesome. Got a real quick one about a repair job — just checking if a part came in.
3. Repair shop 0:10 Okay, I can help with that. Can I get your name and the job number, please?
4. JooVoice 0:15 Sure — it's under Taylor Quinn. I'm an AI assistant calling for Taylor, and the call's recorded so Taylor gets your answer exactly right — if that's not cool, totally fine. The job number's C. R. D. E. M. O. five zero seven.
5. Repair shop 0:33 Got it, Taylor Quinn, CR DEMO 507. I'll need to check the stockroom for that, it'll take a minute or two. Please hold.
6. Repair shop 2:27 You still with me on this?
7. JooVoice 2:29 Hey, yep, still here.
8. Repair shop 2:32 Okay, thanks for waiting. Good news, the part's in.
9. JooVoice 2:37 Oh, perfect. So, has the replacement part come in yet?
10. Repair shop 2:42 Yep, it got here last Friday, the 30th. It's the exact part that was ordered for Taylor's job.
11. JooVoice 2:54 Oh, perfect. So, has the replacement part come in yet?
12. Repair shop 2:59 Yep, like I said, that fresh part came in last Friday, October 30th. We're all set with that part. Anything else I can tell you?
13. JooVoice 3:07 Okay. And Taylor's got the repair Friday, November 6th, between one and four in the afternoon — that still on the books?
14. Repair shop 3:15 Yep, Friday the 6th, one to four, still on. Anything else you need to know?
15. JooVoice 3:21 Any heads up on the tech — like a call ahead — or anything Taylor should do to prep?
16. Repair shop 3:27 Yeah, the tech will call Taylor about thirty minutes before they head over. There's nothing else Taylor needs to do to get ready.
17. JooVoice 3:35 So — part's in, Friday the 6th, one to four, tech calls ahead. Right?
18. Repair shop 3:41 Correct, the part's in, Friday afternoon's booked, and the tech will give a call ahead. Anything else you needed to check on?
19. JooVoice 3:48 Thanks, Luis — you're awesome.
20. Repair shop 3:51 You're welcome. Have a good day! Goodbye.

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