Hear an AI book a physio follow-up in the one slot that fits

What happened

Sam Rivera needed a follow-up physio appointment. JooVoice called the clinic, said it was an AI assistant calling for Sam and that the call was recorded.

Alex offered three slots, but Sam could only do two windows: Tuesday, October 6 from 7:30 to 9 in the morning, or Thursday, October 8 from 5 to 6:30 in the evening, with any clinician. Tuesday morning was full. Thursday had one slot at 5:40.

JooVoice took it, gave a phone number, and checked the details: Thursday, October 8 at 5:40 pm with Sarah Bailey. It also asked what Sam should bring and about the cost.

The outcome

Appointment

Thursday, October 8, 5:40 pm

With

Sarah Bailey

Bring

Comfortable clothes

Cost

Discussed on arrival

Moments to listen for

1. Says it’s an AI ▶ 0:19 I'm an AI assistant calling for Sam
2. Gives the windows that work ▶ 0:40 we’re limited to specific windows
3. Takes the one slot ▶ 1:07 That Thursday slot works.
4. Checks who Sam will see ▶ 1:23 And who will Sam be seeing?
5. Asks about cost ▶ 1:38 Anything Sam should bring or know about cost?

The whole call

Tap a line to hear it.

1. Physio clinic 0:00 Harborside Physio, this is Alex. How can I help?
2. JooVoice 0:03 Oh, hi there. I'm hoping to book a follow-up physio appointment for an existing
3. Physio clinic 0:09 Oh, sure. What name is it under? And did you have a time or day in mind? Next week is pretty full, but we do have a few slots left.
4. JooVoice 0:19 It's for Sam Rivera. I'm an AI assistant calling for Sam and the call recorded so Sam gets the exact details.
5. Physio clinic 0:27 Okay, got it. So for Sam, yeah, I can check. We have Tuesday at 11:30 a.m., Wednesday at 8:00 a.m., or Thursday at 5:40 p.m. Do any of those work?
6. JooVoice 0:28 Could you check
7. JooVoice 0:40 Thanks for looking into those. But we're limited to specific windows. Could you check whether there's anything on Tuesday, October 6th between 7:30 and 9:00 in the morning? Or Thursday, October 8th between 5:00 and 6:30 in the evening? Any clinician's fine.
8. Physio clinic 0:55 No, Tuesday morning's completely booked. On Thursday, we just have that 5:40 slot. Would one of those work for Sam? Oh, and can I get a phone number for you, too, just in case?
9. JooVoice 1:07 Perfect. That Thursday slot works. Let's do that. And the number is 555-0187.
10. Physio clinic 1:13 Okay, great. I've booked Sam in for next Thursday, October 8th at 5:40 p.m. and I've got your number. We'll see Sam then. Thanks for calling.
11. JooVoice 1:23 Flat clear. So that's Thursday, October 8th at 5:40 p.m. for Sam Rivera. And who will Sam be seeing?
12. Physio clinic 1:30 Yep, that's right. Sam's with Sarah Bailey for that appointment. Anything else I can help with?
13. JooVoice 1:36 Got it. Thanks for that.
14. JooVoice 1:38 Anything Sam should bring or know about cost?
15. Physio clinic 1:40 Just comfortable clothes is best. Regarding cost, we can discuss that when Sam arrives. Anything else?
16. JooVoice 1:48 That makes sense. Thanks very much. That's a big help. Have a good one.
17. Physio clinic 1:52 You too. Bye.

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