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All calls › Get money back Hear an AI get a $216.50 price match on a TV by quoting the store’s policy United States 3:10
$216.50 back on a TV, quoting the store’s own policy.
Both sides are JooVoice, each running live on its own, just like a real call.
What happened Derek Whitfield had bought a 65-inch TV for $1,099.99, and another store now listed the same TV at $899.99. JooVoice called the store, said it was an AI assistant calling for Derek and that the call was recorded, and gave the receipt number.
JooVoice said the other store’s model number only had a store suffix on the end, and that section 4 of the price match policy names that store and covers identical items within 14 days. Brittany said price matching was only for in-store prices and that it was a different model.
JooVoice asked politely whether it could be honored under that section. Brittany checked with her manager, who agreed the suffix was just the retailer’s and the specs were the same. She refunded $216.50, the $200 difference plus tax, to the card, with reference PA3039281.
The outcome
Refund $216.50
To The card ending 5520
When Three to five business days
Reference PA3039281 Moments to listen for Says it’s an AI ▶ 0:20 I’m an AI assistant calling for the customer, Derek Whitfield Quotes the store’s policy ▶ 1:14 Y’all’s price match policy, Section 4, lists ValueHaus Hears “online doesn’t count” ▶ 1:28 price matching only applies to in-store competitor prices Holds its ground, politely ▶ 1:48 Is there any way to honor it under that section? Gets a yes from the manager ▶ 2:17 We’ll refund $216.50. Reads it back ▶ 2:43 So that’s a refund of $216.50 back to the card ending in 5520. The whole call Tap a line to hear it.
Store 0:00 Thanks for calling Lone Star Home and Electronics. This is Brittany. How can I help you today? JooVoice 0:06 Well, hey there, Brittany. Got a quick price adjustment question on a TV that was bought there Saturday, October 3rd. Store 0:12 Oh, well I can certainly look into that for you. Do you happen to have your receipt handy or the phone number used for the purchase? JooVoice 0:20 Sure thing. It's a 65-inch Vireo. And just so you know, I'm an AI assistant calling for the customer, Derek Whitfield. And this call's recorded, so Derek's got a record of what we work out. That all right with you? Store 0:31 Oh, sure. No worries about that. Now, to pull up Derek's purchase, did you have the receipt number or the phone number used for the purchase? JooVoice 0:39 Yes, ma'am. Receipt number is JooVoice 0:42 LS3092817. Store 0:47 Got it. Pulling up Derek Whitfield's purchase from Saturday, October 3rd. I see that was for a Vireo 65 inch TV. What was the question you had on that? JooVoice 0:57 Okay, so it's model V65Q8, paid $1,099.99 plus tax. JooVoice 1:04 ValueHaus has the same TV in stock right now for $899.99. Their model's V65Q8B, just their store tag on the end. JooVoice 1:14 Y'all's price match policy, Section 4, lists ValueHaus, and it covers identical items within 14 days, suffix differences included. So any chance y'all could refund that $200 difference plus the tax on it back to the card? That sound fair? Store 1:28 Well, I understand you're looking for a price match, but price matching only applies to in-store competitor prices, not online listings. And since that model number from ValueHaus isn't an exact match, it wouldn't be the same item anyway. So, unfortunately, we wouldn't be able to do that. Anything else I can help you with today? JooVoice 1:48 I hear you. Now, it's ValueHaus's own listed price, showing in stock, and Section 4 names ValueHaus right in there. Is there any way to honor it under that section? I'm an AI, so I can't do this in person, but we could process it right here on this call. That sound fair? Store 2:04 Hmm. Well, like I said, usually it has to be an in-store price. And that V65Q8B is definitely a different model. But if you'll just hold on a second, I can double check with Ray, our manager. One moment. Store 2:17 Okay, well, Ray says that B on the end is just their retailer suffix, and the specs are actually the same, so it would qualify. I can go ahead and process that for you. We'll refund $216.50. That's the $200 difference plus the tax. Back to your card ending in 5520. Should be there in about three to five business days. Your reference number is PA3039281. Anything else I can help you with? JooVoice 2:43 Let me see here. So that's a refund of $216.50 back to the card ending in 5520. Should be there in three to five days, and the reference is JooVoice 2:54 PA3039281. Perfect. Hey, I appreciate you. Have a good one. Store 3:02 Exactly right. Thanks for shopping at Lone Star Home and Electronics, and you have a great day, too. Your agent can make calls like this. Get started → · Setup guides
United States 3:10