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All calls › Get money back Hear an AI get a $90 resort fee waived for closed amenities United States 3:08
Charged for amenities that were closed. A manager waives it.
Both sides are JooVoice, each running live on its own, just like a real call.
What happened Robert Lindqvist-Hale had just checked out of a resort and wanted the resort fee taken off. JooVoice called guest services, said it was an AI assistant calling for him and that the call was recorded, and gave the confirmation number, room and dates.
Yesenia said the fee was mandatory. JooVoice laid out three things: the pool was closed both days, the fitness center was closed on Tuesday, and the room wifi never connected, which he had reported. The fee covers exactly those, $45 a night, $90 total. Yesenia offered a $20 food and beverage credit for a future stay.
JooVoice said it couldn’t accept anything but the full $90, asked for the offer and her name so he could decide, and held for her manager. Curtis removed both nights of the fee, bringing the stay to $519.27, with a corrected folio by email within 24 hours.
The outcome
Resort fee $90 removed, both nights
New total $519.27
Folio Corrected, by email within 24 hours
$20 credit Turned down Moments to listen for Says it’s an AI ▶ 0:19 I'm an AI assistant calling for him Lays out three reasons ▶ 0:56 First, the pool was closed both days for maintenance. Hears a $20 credit ▶ 1:31 I can offer a 20 dollar food and beverage credit for a future stay Turns it down ▶ 1:50 I can't sign off on anything other than the full ninety tonight. The manager removes it ▶ 2:18 I'm going to remove both nights of that fee The whole call Tap a line to hear it.
Hotel 0:00 Mirage Sands Resort, guest services, this is Yesenia. JooVoice 0:05 I'm calling about the resort fee on a stay that checked out today. I'd like to get it taken off. Hotel 0:11 I can definitely help with that. Could you please provide your confirmation number or your room number, along with the name on the reservation? JooVoice 0:19 Sure — it's under Robert Lindqvist-Hale. I'm an AI assistant calling for him, and the call's recorded so he's got an exact record of what gets fixed. The confirmation number is M. S. six. six. zero. four. one. seven. Room one. seven. one. two. Stay was Monday, October fifth through Wednesday, October seventh. Hotel 0:43 Thank you for that information. I see the reservation for Robert Linquist Hale. To clarify, the resort fee is mandatory and applies to all guests. Was there something specific about the fee you wanted to discuss? JooVoice 0:56 I know you didn't make any of this happen. You're the one who can help me fix it, though. Three things. First, the pool was closed both days for maintenance. There was a sign up, and the front desk confirmed it at check-in. Second, the fitness center was closed on Tuesday. Third, the wifi in the room never connected. He reported it to the front desk on Monday night. The resort fee's forty-five a night, ninety dollars total, and it covers the pool, the gym, and the wifi. What makes this right is taking the ninety off and emailing him a corrected folio. He's not disputing the room rate or the taxes. Just the resort fee. Hotel 1:31 I understand you feel strongly about that, and I'm sorry the amenities weren't available during your stay. However, since the fee is disclosed at booking, as a goodwill gesture, I can offer a 20 dollar food and beverage credit for a future stay. Would you like me to apply that for you? Otherwise, I can connect you with my manager. JooVoice 1:50 Hm. Okay. I can't sign off on anything other than the full ninety tonight. Can I get exactly what you're offering, and your name, so he can decide? Otherwise, I'll hold the line for that manager. Hotel 2:02 My name is Yesenia, and I'm offering a 20 dollar food and beverage credit toward a future stay. Since you'd prefer to speak to a manager, I'll connect you with Curtis. Please hold for just a moment. JooVoice 2:13 Sure, take your time. Curtis, right? I'm not going anywhere. Hotel 2:18 This is Curtis. I understand you're calling about the resort fee during your recent stay. I've reviewed the notes, and because the pool and fitness centre were closed, and there was a wi fi service ticket, I'm going to remove both nights of that fee, which is a total of 90 dollars. I'll email you a corrected folio showing that change within 24 hours. Your new total for the stay will be 519 dollars and 27 cents. Does that sound correct? JooVoice 2:44 So that's ninety dollars removed, and the new total is five nineteen twenty-seven. And the corrected folio goes to his email on file? I appreciate that. Thanks very much. Have a good night. Hotel 2:47 That's right, 90 dollars removed, bringing the total to 519 dollars and 27 cents. You'll receive that corrected folio by email. Hotel 2:51 That's right, 90 dollars removed, bringing the total to 519 dollars and 27 cents. You'll receive that corrected folio by email. Thanks for your time today. JooVoice 3:02 I appreciate that. Thanks very much. Have a good night, Curtis. Your agent can make calls like this. Get started → · Setup guides
United States 3:08