Hear an AI book an aircon servicing in Singapore

What happened

Sam Morgan wanted three aircon units serviced on Friday, 6 November, any time after 2 in the afternoon. JooVoice called the company, gave the customer number, and said it was an AI assistant calling for Sam and that the call was recorded.

Mei Ling asked whether they could speak in Mandarin. JooVoice said its Mandarin wasn’t so good and kept going in English. She had a technician arriving between 3 and 5 pm that Friday.

Sam’s budget was up to $120, with no chemical wash or repair unless Sam was called first. General cleaning for the three units was S$105 all in, with nothing extra done. JooVoice gave the address and took the reference, CD-635.

The outcome

Servicing

Friday 6 November, 3 to 5 pm

Units

Three, general cleaning

Price

S$105 all in

Extras

None without Sam’s OK

Reference

CD-635

Moments to listen for

1. Says it’s an AI ▶ 0:17 I'm an AI assistant calling for Sam Morgan ah
2. Asked for Mandarin ▶ 0:34 可以用华语吗? Can we speak in Mandarin?
3. Keeps it in English ▶ 0:37 My Mandarin not so good.
4. Sets the budget and the limits ▶ 0:50 anything extra, must call Sam first
5. Hears the price ▶ 1:02 it's 105 Singapore dollars total

The whole call

Tap a line to hear it.English under each line.

1. Aircon company 0:00 Clear Day Aircon, good morning, Mei Ling speaking.
2. JooVoice 0:04 I'm looking to book aircon servicing — Friday, the sixth of November, anytime after two in the afternoon. Got slot or not?
3. Aircon company 0:12 Can, no problem. Can you give me your customer number or name first?
4. JooVoice 0:17 Under Sam Morgan. Customer number C. D. three. one. six. Oh, and I'm an AI assistant calling for Sam Morgan ah, call's recorded so Sam has the details exact.
5. Aircon company 0:29 Okay, one moment ah, let me check.
6. JooVoice 0:32 Ya, no rush.
7. Aircon company 0:34 可以用华语吗? Can we speak in Mandarin?
8. JooVoice 0:37 Ah, that one I'm not sure ah. My Mandarin not so good. But about the booking, is it blocking or not?
9. Aircon company 0:41 okay, no problem. So, Friday 6 November, arrival between 3pm
10. Aircon company 0:44 Friday 6 November, ah? Technician will come between 3pm to 5pm, okay?
11. JooVoice 0:50 Okay, good. For the three units, normal servicing, total how much ah? Sam's budget is up to one hundred and twenty dollars. And no chemical wash or repair hor — anything extra, must call Sam first.
12. Aircon company 1:02 Okay, so for general cleaning of the three units, it's 105 Singapore dollars total. That includes all charges already. Chemical cleaning is a separate optional add-on. If the customer doesn't want it, no problem, the technician will just do general cleaning, won't do anything extra.
13. JooVoice 1:20 Okay, got it. And the address is twenty-one Grove Crescent.
14. Aircon company 1:25 A- confirmed, 21 Grove Crescent. Your confirmation reference is C-D-635.
15. JooVoice 1:32 C. D. six three five — okay. Thanks ah, appreciate it.
16. Aircon company 1:35 Correct. So, Friday 6 November, arrival time between 3 to
17. Aircon company 1:38 So, Friday 6 November, arrival time between 3 to 5pm, three wall-mounted units, general cleaning only, 105 Singapore dollars total, no extras without customer's approval, 21 Grove Crescent, reference CD-635, 这样可以吗? So, Friday 6 November, arrival time between 3 to 5pm, three wall-mounted units, general cleaning only, 105 Singapore dollars total, no extras without customer’s approval, 21 Grove Crescent, reference CD-635. Is that okay?
18. JooVoice 1:55 Ya, correct all that. Thanks for your time ah. Bye.
19. Aircon company 2:00 Okay, thank you, bye bye.

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