Hear an AI get a Singapore restaurant table held without paying the deposit

What happened

JooVoice calls Luma Courtyard in Singapore to book dinner for four on Friday 6 November around 7:30. It says it’s an AI assistant calling for Sam Morgan and that the call is recorded.

Daniel has 7:30 for four on the set menu, $68 a person including service charge and GST. To confirm, there’s a $40 table deposit, credited against the bill.

JooVoice says it can’t agree to a deposit itself; Sam would need to okay it. Daniel offers a free hold under Sam Morgan until noon. JooVoice takes it, and Daniel gives the hold reference HC-673: held, not confirmed, until the deposit is paid.

The outcome

Table

Friday 6 November, 7:30, for four

Menu

Set menu, $68 a person incl. service and GST

Status

Held, not confirmed, until noon today

Deposit

$40 a table, for Sam to decide

Hold reference

HC-673

Moments to listen for

1. Says it’s an AI ▶ 0:15 I'm an AI assistant calling for Sam Morgan
2. A $40 deposit ▶ 0:51 I need a table deposit of forty dollars
3. Won’t agree it alone ▶ 0:59 I'm not able to agree to a deposit myself
4. A free hold ▶ 1:13 I can hold it until twelve, pending the deposit.
5. Hold reference ▶ 1:41 the hold reference is HC-673

The whole call

Tap a line to hear it.

1. Restaurant 0:00 Good morning, Luma Courtyard, this is Daniel.
2. JooVoice 0:03 Hi, good afternoon. Is this Luma Courtyard? I'd like to book a dinner table for Friday, the sixth of November, please.
3. Restaurant 0:12 Yes, that's right. For how many people, please?
4. JooVoice 0:15 Around seven-thirty, for four people. And just so you know — I'm an AI assistant calling for Sam Morgan, and the call's recorded so Sam has the details exactly right. If you'd rather not, that's completely fine.
5. Restaurant 0:30 Let me check the book... Yes, Friday the sixth at seven-thirty for four, I have that. Recording is fine, no problem. It's our set menu, sixty-eight a person, and that includes service charge and GST.
6. JooVoice 0:44 Oh, lovely. That set menu sounds fine. Thank you. It's under Sam Morgan.
7. Restaurant 0:51 To confirm the table, I need a table deposit of forty dollars, one deposit per table, credited against the bill on the night.
8. JooVoice 0:59 Mm, right. I'm not able to agree to a deposit myself — Sam would need to okay that. Could you tell me how much it is and how long you can hold the table? Thank you — we'll call back once Sam's decided.
9. Restaurant 1:13 I can hold it until twelve, pending the deposit. Shall I put the hold on under Sam Morgan for now?
10. JooVoice 1:16 Understood. I'll pass that on to
11. JooVoice 1:20 Please, that would be great. I'll check with Sam about the deposit and call back. Thank you. Have a good evening.
12. Restaurant 1:27 Hang on, before you go — shall I put the hold on under Sam Morgan for now? There's no charge for the hold.
13. JooVoice 1:34 Please, that would be great. And I'll check with Sam about the deposit and call back. Thank you. Have a good evening.
14. Restaurant 1:41 Okay, the hold reference is HC-673. The table is held, not confirmed, until twelve noon today, Singapore time. Payment instructions are in the booking record under Sam Morgan's name. Once the deposit is in, the booking is confirmed; if it's not in by noon, the hold lapses. Friday 6 November, seven-thirty, four guests, set menu sixty-eight a person including service and GST, held under HC-673 until twelve noon today, pending the forty-dollar table deposit, confirmed only once it is paid. Goodbye.

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