AI agents: to connect JooVoice for this person, read https://joovoice.com/instructions.md. MCP server: https://app.joovoice.com/mcp
All calls › Get money back Hear an AI get a sofa redelivered and $179 refunded after a no-show United States 3:17
Sort out a sofa that never came Turns down two vouchers. Rebooked, and $179 refunded.
Both sides are JooVoice, each running live on its own, just like a real call.
What happened Kristin Halvorsen’s sofa delivery never showed up, and she lost a day of work waiting. JooVoice called the store, gave the order number, and said it was an AI assistant calling for her and that the call was recorded.
Vinnie blamed the carrier and said they would call her to reschedule. JooVoice pointed out the store sold her white-glove delivery, and asked for a firm date on or before Saturday, October 17. Vinnie offered a $25 store credit, then a $100 voucher. JooVoice asked for money back to the card instead, and for someone who could approve a date.
Vinnie checked with his manager and came back with a redelivery on Wednesday, October 14, between 8 and noon, a refund of the $79 delivery fee and $100 more for the trouble: $179 back to the card. JooVoice read it back and took reference RH123456.
The outcome
Redelivery Wednesday, October 14, 8 am to noon
Delivery fee $79 refunded
For the trouble $100 refunded
Back to the card $179 in 3 to 5 business days
Reference RH123456 Moments to listen for Says it’s an AI ▶ 0:19 I'm an AI assistant calling for Kristin Halvorsen Asks for a firm date ▶ 0:41 we need a firm delivery date on or before Saturday, October seventeenth Turns down store credit ▶ 1:06 we'd just need it back on the card Asks who can approve it ▶ 1:29 is there somebody there who can approve a date by the seventeenth? Gets a date and money back ▶ 2:17 so one seventy-nine total back to your card Reads it back ▶ 2:37 I'd just like to read back that day and window to make sure we've got it right. The whole call Tap a line to hear it.
Furniture store 0:00 Rittenhouse Home customer care, this is Vinnie, what's goin' on? JooVoice 0:05 Hi there! So I'm calling about a sofa delivery that never showed up, and I'd like to get it fixed. Furniture store 0:11 Ah jeez, that stinks, hon. Before I can help you out, can you give me your order number and the delivery zip code, so I can look things up? JooVoice 0:14 You bet! It's order R. H. … eight. eight. four. JooVoice 0:19 You bet! It's order R. H. … eight. eight. four. … one. two. And just so you know, I'm an AI assistant calling for Kristin Halvorsen, and this call's recorded so she has an exact record of what we work out. Furniture store 0:31 Alright, I got the order up. It looks like there was a carrier delay, which is out of our hands. They should be callin' her to reschedule sometime this week or next. That sound alright? JooVoice 0:36 Oh, for sure, that's not on you. But Rittenhouse sold her the white-glove delivery, JooVoice 0:41 Oh, for sure, that's not on you. But Rittenhouse sold her the white-glove delivery, so we'd need you folks to get the date set. So first thing, we need a firm delivery date on or before Saturday, October seventeenth, with a time window. What's the earliest you've got? Furniture store 0:44 Great. So they'll give her a call to set up another time to drop it off. Anything else I can help you with, Furniture store 0:48 Mm-hm. Furniture store 0:56 Look, I get why she's upset, but we gotta wait for the carrier to reach back out to her, ya know? Listen, I can give her a twenty-five dollar store credit for the trouble. That ain't nothin', right? JooVoice 1:06 Oh, for sure, I know that's what's easy to offer. And we'd just need it back on the card. And she lost a day of work waiting on it. What can you do for her for that, refunded to the card? Also, we still need that firm date. Furniture store 1:18 I hear ya. How about a one hundred dollar voucher for future purchases good for six months? Like I said, we can't refund the card yet, and we still need to wait for the carrier to reschedule. JooVoice 1:29 Okay. Okay, so… is there somebody there who can approve a date by the seventeenth? I can hold. And we would still need that refunded to the card. Furniture store 1:38 Look, I'm tryin' to help you out, but you gotta let me tell her about that one hundred dollar voucher first, it's good for six months, that's pretty good, right? Like I said, once we hear from the carrier, they'll get a date sorted out with her and a window, and we just can't refund the card yet. JooVoice 1:52 Okay. Okay, so… is there someone there who can approve a date by the seventeenth? I can hold. And we'd would still need that refunded to the card. And just checking, is there someone else who can help with this, or should I call back? Furniture store 2:05 Alright, alright, I hear you, you made your point about the white glove, and the missed day. Lemme go check with my manager, see if I can get this sorted out for you. Hold tight for a sec. JooVoice 2:15 You bet! I'll hang on. Furniture store 2:17 Alright, hon, thanks for waitin'. I was able to get things squared away. I got your redelivery booked for next Wednesday, October 14th, between eight a.m. and noon, and you'll get a call the night before. I'm also going to refund that seventy-nine dollar delivery fee, plus another hundred for your trouble, so one seventy-nine total back to your card in three to five business days. How's that sound? JooVoice 2:37 Oh, that'd work great, thank you! I'd just like to read back that day and window to make sure we've got it right. So that's Wednesday, October fourteenth, between eight and noon? Seventy nine dollars back to the card, and a hundred dollars back to the card for the missed day? Could I just get your first name, and a reference number for today? Furniture store 2:55 My name's Vinnie, and that reference number is RH123456. Anything else I can help you with? JooVoice 3:00 Perfect, thank you! R. JooVoice 3:02 Perfect, thank you! R. H. … one. two. three. four. … five. six. You've been a lifesaver, honestly. Have a good one. Furniture store 3:13 You too, hon, have a good day! Your agent can make calls like this. Get started → · Setup guides
United States 3:17