Hear an AI book a school physical in East Los Angeles as the receptionist switches between Spanish and English

What happened

Marisol Ortega's son Mateo, already a patient, needed a school physical before 30 October. JooVoice called a family clinic in East Los Angeles in Mexican Spanish and asked for an appointment.

The receptionist answered in Spanish, then asked for the child's details in English. JooVoice carried on in Spanish: it said it was an AI assistant calling for Marisol and that the call was recorded, gave Mateo's name, date of birth and Marisol's number, and asked for a weekday morning by the 29th.

The receptionist offered two times in English. JooVoice repeated them in English, then asked in Spanish what to bring. The answer, in English, was the vaccination card and the school form.

JooVoice booked the first option and read it back in Spanish; the receptionist confirmed in Spanish: Tuesday 20 October at 9:30 with Dr. Valdez.

The outcome

Booked

Tuesday 20 October, 9:30 am, with Dr. Valdez

For

Mateo's school physical, before the 30 October deadline

Bring

Vaccination card and the school form

Languages

Spanish and English, back and forth

Moments to listen for

1. The receptionist switches to English ▶ 0:13 Muy bien, déjame ver el horario. What's the child's name and date of birth, and a good phone number for you? Very good, let me look at the schedule. What's the child's name and date of birth, and a good phone number for you?
2. Before the 30th, a weekday morning ▶ 0:48 Lo ocupamos antes del treinta de octubre — o sea, a más tardar el jueves veintinueve — y de preferencia entre semana en la mañana. ¿Qué tiene? We need it before the thirtieth of October, so by Thursday the twenty-ninth at the latest, and preferably a weekday morning. What do you have?
3. Repeats the times, back to Spanish ▶ 1:10 Okay so, Tuesday October twentieth at nine thirty in the morning or Monday October twenty sixth at ten fifteen in the morning. Perfecto, se lo paso a Marisol para que ella confirme. ¿Y qué tiene que traer — la forma de la escuela, el record de vacunas, algo así? OK so, Tuesday October twentieth at nine thirty in the morning or Monday October twenty-sixth at ten fifteen in the morning. Perfect, I'll pass it on to Marisol to confirm. And what does she need to bring: the school form, the vaccination record, something like that?
4. Booked, in Spanish ▶ 2:02 Ándale, perfecto. Ya está agendado Mateo para el martes 20 de octubre a las 9 30 de la mañana para su físico con la doctora Valdez. Y recuerden traer la tarjeta de vacunas y la forma de la escuela, ¿ okay? Muchas gracias. There you go, perfect. Mateo is booked for Tuesday 20 October at 9:30 in the morning for his physical with Dr. Valdez. And remember to bring the vaccination card and the school form, OK? Thank you very much.

The whole call

Tap a line to hear it.English under each line.

1. Clinic 0:00 Clínica Familiar del Este, buenos días, habla Rosa. Clínica Familiar del Este, good morning, Rosa speaking.
2. JooVoice 0:05 Fíjese que quería sacar una cita para un físico de la escuela — es para un niño que ya es paciente de ustedes. You see, I wanted to make an appointment for a school physical; it's for a boy who's already a patient of yours.
3. Clinic 0:13 Muy bien, déjame ver el horario. What's the child's name and date of birth, and a good phone number for you? Very good, let me look at the schedule. What's the child's name and date of birth, and a good phone number for you?
4. JooVoice 0:20 Es para Mateo Ortega, el hijo de Marisol Ortega. Y le comento, soy una asistente de AI que le habla de parte de Marisol, y la llamada se graba para que ella tenga los datos exactos — si prefiere que no, cero problema, ¿eh? Nació el tres de junio del dos mil diecinueve. Y el número para comunicarse con Marisol es el tres dos tres, cinco cinco cinco, cero uno cuatro dos. Entonces, ¿qué días tiene para el físico? It's for Mateo Ortega, Marisol Ortega's son. And just so you know, I'm an AI assistant speaking on Marisol's behalf, and the call is recorded so she has the exact details. If you'd rather not, no problem at all, OK? He was born on the third of June, two thousand nineteen. And the number to reach Marisol is three two three, five five five, zero one four two. So what days do you have for the physical?
5. Clinic 0:46 Mm-hm
6. JooVoice 0:48 Lo ocupamos antes del treinta de octubre — o sea, a más tardar el jueves veintinueve — y de preferencia entre semana en la mañana. ¿Qué tiene? We need it before the thirtieth of October, so by Thursday the twenty-ninth at the latest, and preferably a weekday morning. What do you have?
7. Clinic 0:57 Okay, I have a couple of options then. How about Tuesday, October 20 at 9:30 in the morning, or Monday, October 26 at 10:15 in the morning? Do either of those work for you?
8. JooVoice 1:10 Okay so, Tuesday October twentieth at nine thirty in the morning or Monday October twenty sixth at ten fifteen in the morning. Perfecto, se lo paso a Marisol para que ella confirme. ¿Y qué tiene que traer — la forma de la escuela, el record de vacunas, algo así? OK so, Tuesday October twentieth at nine thirty in the morning or Monday October twenty-sixth at ten fifteen in the morning. Perfect, I'll pass it on to Marisol to confirm. And what does she need to bring: the school form, the vaccination record, something like that?
9. Clinic 1:28 That's right, she'll need to bring the vaccination card and the school form. No shots are due unless Dr. Valdez finds one missing. So, did you want to lock in one of those times, or will Marisol call back?
10. JooVoice 1:40 Déjame ver tantito a ver cuál le sirve mejor a Marisol. Pero bueno — ¿lo de la cita sí lo podemos dejar listo? Mejor nos quedamos con la primera opción, la del veinte. Entonces quedamos: Mateo Ortega, martes veinte de octubre, a las nueve treinta de la mañana, con el doctor Valdez, y trae la vacuna y la forma de la escuela. ¿Así? Let me just see which suits Marisol better. But actually, can we get the appointment settled? Let's go with the first option, the twentieth. So we're agreed: Mateo Ortega, Tuesday the twentieth of October, at nine thirty in the morning, with Dr. Valdez, and he brings the vaccination record and the school form. Right?
11. Clinic 2:02 Ándale, perfecto. Ya está agendado Mateo para el martes 20 de octubre a las 9 30 de la mañana para su físico con la doctora Valdez. Y recuerden traer la tarjeta de vacunas y la forma de la escuela, ¿ okay? Muchas gracias. There you go, perfect. Mateo is booked for Tuesday 20 October at 9:30 in the morning for his physical with Dr. Valdez. And remember to bring the vaccination card and the school form, OK? Thank you very much.
12. JooVoice 2:17 Muchas gracias, eh? Que le vaya muy bien. Thank you very much, eh? All the best.
13. Clinic 2:21 Igualmente, adiós. Likewise, goodbye.
14. Clinic 2:24 Amm.

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