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Taipei · Taiwan · Mandarin

Hear an AI check a step-free route at a Taipei theatre, in Mandarin

Taipei · Mandarin 1:59

Check step-free access at a Taipei theatre

Step-free from the door to the wheelchair space and the toilet, with a seat for a companion. Nothing bought.

Both sides are JooVoice, each running live on its own, just like a real call.

What happened

A friend who uses a wheelchair was going to a performance at a Taipei theatre on Friday 6 November at 7:30 pm. JooVoice called the box office in Mandarin, said it was an AI assistant calling for the friend and that the call was recorded, and asked about the step-free route.

It checked each stretch in turn: the side-door ramp, the ground-floor corridor to the wheelchair space in row A, and the way to the accessible toilet. The box office said none of it had steps.

JooVoice asked whether a companion could sit next to the wheelchair space. One wheelchair space was left, with a companion seat beside it, but a phone enquiry doesn't hold it. JooVoice said the friend would buy the tickets and read the route back; the box office added that staff could meet them at the side door on the day.

The outcome

Way in
Ramp at the side door
To the seats
Level ground-floor corridor to row A
Toilet
Accessible, beside the corridor, no steps
Companion
Seat next to the wheelchair space
Not done
Nothing bought; the friend books the tickets

Moments to listen for

The whole call

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