Hear an AI get a broken boiler fixed in Manchester while the tenant is at work

What happened

Hannah Whitworth's boiler had stopped the night before: no heating or hot water, an F28 fault code, and it locked out again after two resets. JooVoice rang her letting agent in Manchester, gave the flat's address, and said it was an AI assistant calling for the tenant, with the call recorded.

It gave the fault details and Hannah's mobile. Darren offered an engineer the next morning, Saturday, 8 to 12. Hannah would be at work 7 till 7, so JooVoice said she was happy for them to use the agency key, as long as someone from the agency went in with the engineer and texted her on arrival and departure.

Darren agreed: Shannon would let the engineer in with the spare key and stay, and text Hannah. The landlord covers it, reference CF3381. JooVoice read it back.

The outcome

Engineer

Saturday, 8 to 12

Access

Agency key, with someone from the agency staying

Updates

Text to Hannah on arrival and departure

Cost

Nothing for Hannah, the landlord covers it

Reference

CF3381

Moments to listen for

1. Says it’s an AI ▶ 0:17 I’m an AI assistant calling for the tenant there, Hannah Whitworth
2. Gives the engineer what they need ▶ 0:28 boiler showing F28
3. Gets the soonest slot ▶ 0:45 I can offer tomorrow morning, Saturday, between eight and twelve
4. Sorts out getting in ▶ 0:57 so that’d need the key
5. Nothing to pay ▶ 1:09 the landlord covers it all
6. Reads it back ▶ 1:30 just to read that back

The whole call

Tap a line to hear it.

1. Letting agent 0:00 Cottonfield Lettings, Darren speaking.
2. JooVoice 0:03 Hiya, I'm ringing to report a boiler that's packed in at one of your flats. No heating or hot water.
3. Letting agent 0:10 Right then, can I get your name please and which property are you ringing about? Also a mobile number for the engineer.
4. JooVoice 0:17 It's flat 12, 40 Henry Street in Ancoats and I'm an AI assistant calling for the tenant there, Hannah Whitworth. The call's recorded, just so Hannah's got an exact note of what we arranged. That alright with you?
5. JooVoice 0:28 Fault details are no heating or hot water since last night, boiler showing F28 and locking out again after a reset. She's tried twice. Gas meter's fine and the hob's working. Hannah's mobile number's 07700 900418. What's the
6. Letting agent 0:45 Right, no bother. Since she's got no heating or hot water, I can offer tomorrow morning, Saturday, between eight and twelve. That way it's sorted sooner rather than later for her. Does that work?
7. JooVoice 0:57 Saturday she's at work 7 till 7, so that'd need the key. She's happy for you to get the agency key, as long as someone from yourselves goes in with the engineer and texts her when they arrive and when they leave. Does that work your end?
8. Letting agent 1:09 Yeah, sound, no bother. My colleague Shannon can pop round with the spare key then, between eight and twelve, and she'll stay with the engineer. We'll make sure to text Hannah when they get there and when they leave. Nothing for Hannah to pay by the way, the landlord covers it all, and the reference for that is CF 3381.
9. Letting agent 1:27 Right then, hope she gets warm soon.
10. JooVoice 1:30 Brilliant. Right, so just to read that back: Saturday 8 till 12, Shannon from the office is using the agency key and staying with the engineer with a text to Hannah on arrival and departure. Nothing to pay for Hannah and the reference CF3381. Have I got that right?
11. JooVoice 1:45 Brilliant, thanks so much, that's a big help honestly. Bye now.
12. Letting agent 1:48 Spot on, no bother, ta-ra then.

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