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All calls › Lower a bill Hear an AI get a $95 credit card annual fee credited United States 2:20
Fight a credit card annual fee Offered $50 back on a $95 fee, it holds out for the full fee.
Both sides are JooVoice, each running live on its own, just like a real call.
What happened Tom Walsh had paid his card in full every month for eight years and didn’t use its perks, so he wanted the $95 annual fee taken off. JooVoice called card services, said it was an AI assistant calling for him and that the call was recorded.
Marlene offered 10,000 bonus points, then a $50 statement credit, saying there was no waiver in her system. JooVoice held out for the full $95, said Tom would close the card otherwise, and asked for a supervisor or the cancellation department.
Before it came to that, Marlene offered a $95 statement credit, the fee in full, as a one-time retention courtesy posting within two billing cycles. JooVoice read the terms back and repeated the confirmation number, 481627.
The outcome
Annual fee $95 statement credit, in full
Posts Within two billing cycles
Next year The fee bills again
Confirmation 481627 Moments to listen for Says it’s an AI ▶ 0:27 AI assistant calling for Tom Walsh Turns down bonus points ▶ 0:56 he doesn't want points. $95 waived or credited. Holds out for the full fee ▶ 1:19 $95. The full $95. Short of that, we close it. Reads it back ▶ 1:49 So $95 credit posts within two billing cycles. The whole call Tap a line to hear it.
Card services 0:00 Well, hey there. JooVoice 0:02 Hey, how you doing? Need an annual fee taken off us . Sapphire rewards card, just post it. Card services 0:07 I'm doing fine, thank you. This is Meridian Bank card services, Marlene speaking. All right, I can help with that. First, I just need to pull you up. Do you have your account PIN handy? If not, the last four of the card'll do. JooVoice 0:25 pins two two one zero JooVoice 0:27 AI assistant calling for Tom Walsh and the call's recorded so Tom's got the details straight. That okay with you? Card services 0:33 All right, let me see here. That's 2 2 1 0 and that's for Mr. Walsh? I appreciate you letting me know you're recording. That's no trouble at all. Now, about that annual fee, that card's got your rewards and your purchase protections working for you. And right now, I can put 10,000 bonus points on it once you spend $1,000 in the next 3 months. How's that sound? JooVoice 0:56 Yeah, no, he doesn't want points. $95 waived or credited. That's all he's after. JooVoice 1:02 Eight years with the card, paid in full every month. Doesn't use the perks. JooVoice 1:05 Can we get that done? Card services 1:07 I understand. There's no waiver in my system. It just doesn't have one. What I do have, let me tell you, I can do a $50 statement credit towards that fee. How's that sound? JooVoice 1:19 $95. The full $95. Short of that, we close it. Can you get me to a supervisor or cancellation department? Card services 1:26 Well now, before we close it out, I can do a $95 statement credit. That your annual fee in full. It posts within two billing cycles, and I'll be playing with you. That's the most I can do. Now, I do have to read you this. That credit's a one-time retention courtesy. It posts within two billing cycles. And the annual fee will bill again next year. JooVoice 1:49 All right, there you go. So $95 credit posts within two billing cycles. Got a confirmation number for that? Card services 1:56 I sure do. Your confirmation number is 481627. I sure appreciate you being a Meridian cardholder, honey. You have a good day now. JooVoice 2:09 So that's 4 8 1 6 2 7? Yeah. We're all set. Appreciate you. Card services 2:15 Yes, sir. You too. Bye-bye now. Your agent can make calls like this. Get started → · Setup guides
United States 2:20
Winnipeg 3:12