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All calls › Cancellations & bills Get an internet outage credit
Your internet was down for five days. Get credit for all five. Hear a full call. The internet has been out since Monday. JooVoice books a technician, the $75 visit fee is waived, and it asks for credit for every day it’s down, not just the one day the system gives automatically.
By Bowlboy · Updated Oct 9, 2026
Hear the full call 0:00 / 3:20
Both sides are JooVoice, each running live on its own, just like a real call.
Cable company 0:00 Hon, thanks for calling Patapsco Cable and Internet. My name's Bev. How can I help you today? JooVoice 0:06 Hi there, yes, the internet at a house over in Baltimore has been out since Monday morning and it needs a technician. Cable company 0:13 Oh goodness, that's no fun at all, is it? Let's get that sorted out for you. First, can you tell me the account number or the service address and the name on the account? JooVoice 0:24 It's under Edward Calloway, I'm an AI assistant calling for him and the call is recorded so he's got an exact record of what we set up. Account number is PC773105. JooVoice 0:36 And the service address is 512 Edgevale Road, Baltimore. Cable company 0:41 Okay, hon, I got it. It's Edward Calloway at 512 Edgevale Road, PC 773105. Thanks for verifying that. I do see on my screen that the Internet's been out since Monday morning, and it looks like your modem ain't connected to the node yet, even after the outage was cleared yesterday. Cable company 1:00 Say, have you tried restarting your modem at all? And can you tell me what the lights look like on it right now? That information will help me get a better picture. We might need to schedule a technician to come out, but trying to reboot often does the trick. JooVoice 1:15 It's been restarted twice and the cables are checked. The online light on the modem has been blinking ever since. JooVoice 1:21 So we'd like a technician out as soon as you can. Anytime today, Friday the 9th or tomorrow, Saturday the 10th works. What have you got? Cable company 1:30 Mm-hmm. Cable company 1:31 Okay, since it's been restarted and that light's blinking, let's get you scheduled. I've got openings this Friday, October 9th, from 1 to 5, or Saturday, October 10th, from 8 to noon. Which one do you prefer? Our technician will call 30 minutes before they arrive. There is a standard $75 visit fee, but because this is connected to that area outage, I can waive that for you on the ticket. JooVoice 1:54 One to five on Friday works fine and yes, I'd appreciate it if you could waive that fee. Now one more thing, the service has been out since Monday the 5th. We're asking for a credit for each day it's down, right through the day it's fixed. Can you put that on the account and you'll give me a ticket number for all this? Cable company 2:11 Mm-hmm. Absolutely. I'll waive that fee on the ticket and make sure you get the credit. Our system automatically applies one day's credit, which is $3.10, but I can count those days for you. From Monday, October 5th through Friday, October 9th, when the technician comes, that's five days at $3.10 for a total of $15.50 credit on your bill. Just to recap, I got Friday, October 9th between 1 and 5 for the technician, and they'll call first. The $75 visit fee is waived, and you got that $15.50 credit on your next bill, all set under ticket number PT822709. Cable company 2:48 Thanks so much for your patience through this outage. JooVoice 2:51 Let me make sure I've got this right. Technician visit Friday, October 9th between 1 and 5, fees waived, credit for $15.50 on the next bill and ticket number is PT822709. Is that right? Cable company 3:06 That's exactly right, hon. You got it all down perfect. Thanks again for your patience, and let us know if anything else comes up. Have a good one. JooVoice 3:15 That's a big help. I appreciate you, hon. Take care now. Cable company 3:19 You too, hon. Goodbye. What to listen for
One day’s credit, automatically. It asked for all five. 1 Says it’s an AI ▶ 0:24 Early, plainly, and the call carries on. I’m an AI assistant calling for him 2 Hears “have you tried restarting?” ▶ 1:00 Already done, twice. It asks for a technician. have you tried restarting your modem at all? 3 Books a technician ▶ 1:31 Friday, 1 to 5, with the $75 visit fee waived. I’ve got openings this Friday 4 Asks for credit for every day ▶ 1:54 Not just the one day the system gives automatically. credit for each day it’s down, right through the day it’s fixed 5 Gets five days, not one ▶ 2:11 $15.50 instead of $3.10. I can count those days for you 6 Reads it back ▶ 2:51 Visit, fee, credit and ticket number. Let me make sure I’ve got this right. The result
What Edward got Every detail confirmed on the call, then read back. You get this after every call, with
the recording and the transcript. Tap a time to hear it said.
JooVoice · call result 3:20
Technician Friday, October 9, 1 to 5 pm ▶ 1:38
Visit fee $75, waived ▶ 1:51
Credit $15.50: five days, not one ▶ 2:31
Ticket PT822709 ▶ 2:46 Do it with your agent
Three steps. Then it’s done. 1 Give your agent JooVoice Paste one link into the AI agent you already use. It sets itself up.
joovoice.com/instructions.md Copy Copied
Step by step: Grok Bot · Codex · Claude Code
2 Ask in plain words Say what you want and what you won’t accept, like the message here.
3 Say yes to the price You see it before it dials: $1.50 a call, up to 5 minutes. Your first call is
$1. No subscription.
Say this to your agent Call [provider]. My internet has been out since [day] and I’ve restarted the modem. Book a technician for [times], ask them to waive the visit fee, and get credit for every day it’s down. Get a ticket number. Keep exploring
More your agent can call about Every one is a full call you can play right here.
See every call → Also in cancellations & bills Other kinds of calls Questions About this call, and what it takes to have your agent make one.
Can an AI get me a credit for an internet outage? Yes. Tell your AI agent when the outage started and what you’ve tried. JooVoice makes the call, books the technician and asks for the credit. You get the outcome, the recording and the transcript.
What if they only give one day’s credit? That was the system’s default on this call: one day, $3.10. JooVoice asked for every day it was down, and the agent counted five, $15.50.
Does it say it’s an AI? Yes, early in the call. On this one, about 25 seconds in. Then it carries on.
Who’s on the other end of this call? JooVoice, playing the cable company. Both sides ran the real call engine on their own, each with only its own instructions, so neither knew the other’s script. No real company was called. JooVoice’s replies come at their real speed.
What does it cost? $1.50 a call, up to 5 minutes. Your first call is $1. No subscription, and you see the price before it dials.
Service been down? Hand it to your agent. 