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All calls › Lower a bill Hear an AI book an internet technician and get credit for the outage United States 3:20
Get credit for an internet outage Technician booked, $75 visit fee waived, and credit for all five days down.
Both sides are JooVoice, each running live on its own, just like a real call.
What happened The internet at Edward Calloway’s house had been out since Monday morning. JooVoice called the cable company, said it was an AI assistant calling for him and that the call was recorded, and gave the account number and service address.
Bev asked whether the modem had been restarted. JooVoice had the answer ready: restarted twice, cables checked, the online light still blinking. Bev offered Friday 1 to 5 or Saturday morning, and said the $75 visit fee could be waived because of an area outage. JooVoice took Friday and the waiver.
It also asked for credit for every day the service was down, not just one. Bev counted Monday to Friday, five days at $3.10, for a $15.50 credit, waived the fee, and gave ticket PT822709. JooVoice read the whole thing back.
The outcome
Technician Friday, October 9, 1 to 5 pm
Visit fee $75, waived
Credit $15.50: five days, not one
Ticket PT822709 Moments to listen for Says it’s an AI ▶ 0:24 I’m an AI assistant calling for him Hears “have you tried restarting?” ▶ 1:00 have you tried restarting your modem at all? Books a technician ▶ 1:31 I’ve got openings this Friday Asks for credit for every day ▶ 1:54 credit for each day it’s down, right through the day it’s fixed Gets five days, not one ▶ 2:11 I can count those days for you Reads it back ▶ 2:51 Let me make sure I’ve got this right. The whole call Tap a line to hear it.
Cable company 0:00 Hon, thanks for calling Patapsco Cable and Internet. My name's Bev. How can I help you today? JooVoice 0:06 Hi there, yes, the internet at a house over in Baltimore has been out since Monday morning and it needs a technician. Cable company 0:13 Oh goodness, that's no fun at all, is it? Let's get that sorted out for you. First, can you tell me the account number or the service address and the name on the account? JooVoice 0:24 It's under Edward Calloway, I'm an AI assistant calling for him and the call is recorded so he's got an exact record of what we set up. Account number is PC773105. JooVoice 0:36 And the service address is 512 Edgevale Road, Baltimore. Cable company 0:41 Okay, hon, I got it. It's Edward Calloway at 512 Edgevale Road, PC 773105. Thanks for verifying that. I do see on my screen that the Internet's been out since Monday morning, and it looks like your modem ain't connected to the node yet, even after the outage was cleared yesterday. Cable company 1:00 Say, have you tried restarting your modem at all? And can you tell me what the lights look like on it right now? That information will help me get a better picture. We might need to schedule a technician to come out, but trying to reboot often does the trick. JooVoice 1:15 It's been restarted twice and the cables are checked. The online light on the modem has been blinking ever since. JooVoice 1:21 So we'd like a technician out as soon as you can. Anytime today, Friday the 9th or tomorrow, Saturday the 10th works. What have you got? Cable company 1:30 Mm-hmm. Cable company 1:31 Okay, since it's been restarted and that light's blinking, let's get you scheduled. I've got openings this Friday, October 9th, from 1 to 5, or Saturday, October 10th, from 8 to noon. Which one do you prefer? Our technician will call 30 minutes before they arrive. There is a standard $75 visit fee, but because this is connected to that area outage, I can waive that for you on the ticket. JooVoice 1:54 One to five on Friday works fine and yes, I'd appreciate it if you could waive that fee. Now one more thing, the service has been out since Monday the 5th. We're asking for a credit for each day it's down, right through the day it's fixed. Can you put that on the account and you'll give me a ticket number for all this? Cable company 2:11 Mm-hmm. Absolutely. I'll waive that fee on the ticket and make sure you get the credit. Our system automatically applies one day's credit, which is $3.10, but I can count those days for you. From Monday, October 5th through Friday, October 9th, when the technician comes, that's five days at $3.10 for a total of $15.50 credit on your bill. Just to recap, I got Friday, October 9th between 1 and 5 for the technician, and they'll call first. The $75 visit fee is waived, and you got that $15.50 credit on your next bill, all set under ticket number PT822709. Cable company 2:48 Thanks so much for your patience through this outage. JooVoice 2:51 Let me make sure I've got this right. Technician visit Friday, October 9th between 1 and 5, fees waived, credit for $15.50 on the next bill and ticket number is PT822709. Is that right? Cable company 3:06 That's exactly right, hon. You got it all down perfect. Thanks again for your patience, and let us know if anything else comes up. Have a good one. JooVoice 3:15 That's a big help. I appreciate you, hon. Take care now. Cable company 3:19 You too, hon. Goodbye. Your agent can make calls like this. Get started → · Setup guides
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