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All calls › Lower a bill Hear an AI get a phone bill down from $95 to $70 a month United States 4:20
From $95 to $70 a month, line fee waived.
Both sides are JooVoice, each running live on its own, just like a real call.
What happened Dana Walsh had been with Horizon Mobile for six years when the bill went from $85 to $95 and a new $35 line access fee appeared. JooVoice gave the last four digits of the account, said it was an AI assistant calling for Dana, and that the call was recorded.
Marlene pitched a bundle first, then a $10 loyalty credit for 12 months on a 24-month term. JooVoice turned both down: $10 off didn’t even cover the new fee, and competitors were around $60. It asked for whoever could do more.
Marlene, the retention specialist herself, came back with $15 off, and then her floor: $25 off for 24 months with the line access fee waived, bringing the plan to $70 a month. JooVoice accepted, agreed to the disclosure and read back confirmation HZ413982.
The outcome
Monthly price $70, down from $95
Discount $25 off for 24 months
Line access fee Waived
Price locked 24 months
Confirmation HZ413982 Moments to listen for Says it’s an AI ▶ 0:26 I’m an AI assistant calling for Dana Turns down the bundle ▶ 1:20 Nah, just the plan as is. Says $10 isn’t enough ▶ 1:44 $10 off doesn’t even cover that fee you added. Asks for the people who can do more ▶ 1:53 Can you put me through to cancellations or retention? Knows when to take it ▶ 3:08 If that’s the floor, we’ll take it. Reads the code back ▶ 4:00 H-Z-4-1-3-9-8-2. We good? The whole call Tap a line to hear it.
Loyalty desk 0:00 Thank you for calling Horizon Mobile Loyalty. Hon, I'm Marlene. How can I help you today? JooVoice 0:06 Hey, how you doing? Calling about renewing a plan. Six years on it and the bill just jumped. Loyalty desk 0:12 Well, hey there. I'd be happy to help with that. Before we get started, could you share with me your PIN or the last four digits of your account number just to secure everything? JooVoice 0:23 Last four is seven, seven, three, one. JooVoice 0:26 It's under Dana Walsh. I'm an AI assistant calling for Dana and the call's recorded, so Dana's got the exact terms after. That alright with you? JooVoice 0:35 So, bill went from 85 to 95 and now there's a new $35 line access fee. JooVoice 0:41 Dana wants to stay, same Unlimited Plus, same number, but got to get the price down toward what the competitors are charging, around 60. Fee waived, locked 24 months starting today. What can you do? Loyalty desk 0:53 Well, now, an AI assistant? Hon, I've done talk to a lot of folks in my time, but never a robot. I suppose that's all right with me, just as long as Dana's on board with it all. Now, let me take a look at this account. I do see you're on that Unlimited Plus plan. We can't just match other companies' prices like that, but I might be able to do something else for you. Have you heard about our Horizon Home Internet? It's $40 a month for our customers. How does that sound? JooVoice 1:20 Nah, just the plan as is. Same Unlimited Plus, same number, just a better price. What else you got? Loyalty desk 1:27 I understand that completely. Well, let me see what I can do for you. I can offer you a $10 loyalty credit for the next 12 months. You just need to agree to a 24-month term right now. That would bring your bill down $10 for the next year. How does that sound for getting things started? JooVoice 1:44 Yeah, no, I appreciate it, but that's not going to do it. $10 off doesn't even cover that fee you added. JooVoice 1:49 Competitors are around 60. JooVoice 1:51 What else you got? JooVoice 1:53 Can you put me through to cancellations or retention? Whoever can do more. Loyalty desk 1:56 Well, I do hate to hear that, but I completely understand you need to do what's best for your budget. I'm actually the retention specialist you'd need to talk to about that. I do have another offer I can share if you'd like. How about $15 off for 24 months? That would mean you'd agree to stick with us for those two years and your price would be locked in with that discount. Does that make any kind of difference? JooVoice 2:19 Getting closer. 15 off for 24 months means 95 minus 15, that's $80 a month. JooVoice 2:26 Fee's still the sticking point though. Dana's been here 6 years. JooVoice 2:29 Can you get rid of that 35 and come down more? Loyalty desk 2:32 Well, I certainly hear you about that fee, and I do appreciate Dana being with us for so long. You're right, that would bring it down to 80. Loyalty desk 2:40 If you're truly ready to move your number or cancel, I do have one more thing I can offer. I can get you on a special plan with $25 off for 24 months, and we can waive that line access fee, too. That brings your Unlimited Plus plan down to $70 a month. Loyalty desk 2:54 Now, that is the floor. I can't go any lower than that. To get this, you'd need to agree to that 24-month term, and I'd have to read you a little disclosure. Does that make a difference? JooVoice 3:04 Uh, let me think. JooVoice 3:07 Alright, JooVoice 3:08 If that's the floor, we'll take it. JooVoice 3:10 So $70 a month, line access fee waived, locked 24 months starting today, JooVoice 3:17 Same Unlimited Plus, same number, nothing added. We good? Loyalty desk 3:21 That's right. That's exactly what it would be. Now, I just need to go ahead and read you this little disclosure quickly. The price is locked for 24 months. Early cancellation ends the discount, and taxes and surcharges are extra. Do you agree to those terms and that 24-month term? Once you do, I can get that set for you. JooVoice 3:40 Yeah, no, I agree. What's the confirmation number on that? Loyalty desk 3:43 Wonderful. You're all set, and that discount is applied. Your confirmation number is HZ413982. Thank you so much for being with Horizon. We really appreciate it. You have a wonderful day now, okay? JooVoice 3:57 Hang on, hang on. Let me make sure I got that right. JooVoice 4:00 H-Z-4-1-3-9-8-2. We good? JooVoice 4:07 Hey, that's a real help. Thanks. JooVoice 4:10 Alright, have a good one. Loyalty desk 4:12 That's it. That's the one. We are all good. You're very welcome, dear. You have a good one, too. Your agent can make calls like this. Get started → · Setup guides
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