Get past a phone menu to rebook a parcel
Presses 2 for an agent, waits in the queue. Redelivery Friday 1 to 5, same address, no fee.
Can an AI get through a phone menu, a hold and a transfer?
Yes. JooVoice listens to the whole menu, presses the right key or says what the bot wants to hear, waits on hold, and starts again with whoever picks up. Hear it on these calls.
Whole calls
Through the menu. Start to finish.
A parcel company, an airline and a Tokyo restaurant whose automated line answers first, in Japanese. Unedited: the real phone line, nothing cut between turns.
Get through an airline’s phone menu
Through the menu to an agent. A checked bag added for $35 and seat 11A, read back.
Book dinner in Tokyo through an automated line
Gets put through, takes the last table at 7:30 for three and corrects the name.
Moments from longer calls
A changed menu, a bot, a long hold. And a pause to think.
Short clips, each labelled with what our test line played. The key presses are real tones from JooVoice.
The menu has changed
It hears the whole new menu, lets option 2 go by, and presses 3 for changes to a booking.
- JooVoice [presses 3]
Menu played by our test line. The key press is a real tone from JooVoice.
From a bot to a person
The support bot can’t look at charges. It asks for a representative and gets put through to billing.
- JooVoice Billing question about a duplicate charge.
- Them I’m not able to review individual charges… You can also ask for a representative.
- JooVoice Representative.
- Them I’ll transfer you to the billing team. Please hold.
Bot and transfer played by our test line, with one voice for the bot and the person.
Back after 90 seconds on hold
The end of a long hold. When the person comes back, it’s still there and picks up where it left off.
- Them You still with me?
- JooVoice Hey, yep, still here.
- Them Okay, thanks for waiting. Good news, the part’s in.
- JooVoice Hey, no problem. So, part’s in?
Hold music played by our test line.
It waits while they look
The receptionist thinks aloud through the diary. It stays quiet, then answers the slot she actually offers.
- Them Three-ten… no… that’s Thursday… Thursday’s gone… Friday… three-forty… I’ve got Friday the sixth at twenty to four. Would that suit?
- JooVoice Friday the sixth, at twenty to four, three-forty, with whoever’s on. Is that right?
Demo call: JooVoice on both ends.
Nobody answers
No answer? It tries again.
Leave a voicemail in Vancouver
Nobody picks up. It says who it’s for and the order number, and asks them to reply through the order.
What happens when nobody picks up
If nobody picks up, or the call drops early, we try again, up to 3 times, at no extra cost.
On this call a voicemail answered. It said who it was calling for and the order number, and asked them to reply through the order.
Questions
Does it press the keys, or say them?
It presses them: real keypad tones, the way your phone sends them. On the Minneapolis call, where a voice bot answers, it says what the bot asks for: “Representative”.
What if the menu has changed?
On the Birmingham call it hears the whole new menu before choosing, lets option 2 go by and presses 3.
Do hold time and phone menus count toward the call?
Yes. A call includes 5 minutes, and phone menus and hold time count toward them. A call can run longer, at 0.2 credits a minute.
What if nobody picks up?
If nobody picks up, or the call drops early, we try again, up to 3 times, at no extra cost.
Does it say it’s an AI once it reaches a person?
Yes, on every call it says it’s an AI assistant calling for you, then carries on.
Listen to more, unedited: listen first, then decide. Or hear every call on the calls page.
Stuck on hold? Hand it to your agent.
Your first call is $1. No subscription.